Cannot launch outlook 2010

the computer got virus infected. I managed to clean all infected files. But now when I launch outlook 2010, I got please wait while windows configures microsoft office single image..... and it prompt me to reboot. I rebooted but still the same issue. I also tried to uninstalled office and reinstalled, didn't help. Also disabled all the add-in, didn't help. However it works in safe mode.

I did search and found this article http://www.thewindowsclub.com/fix-please-wait-while-windows-configures-microsoft-office-message. Tried everything there still didn't work

outlook
okamonAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

aadihCommented:
You may have to perform a repair install of your Windows.  :-(
0
okamonAuthor Commented:
that's the last resort, not my option for now
0
LeeTutorretiredCommented:
Since it works in safe mode, it may be because of some conflict caused by startup programs (which do not run in Safe mode) or some driver that is not used in safe mode.  In Windows 98/ME/XP/Vista/Windows 7, you can choose which programs are run at startup by using the Microsoft Configuration utility:  click on the Start button, choose Run, type in MSCONFIG (doesn't need to be all capitals), click OK.  Choose the Startup tab, deselect programs to run at startup by removing the check mark.  In Windows 9x/ME, you may need to disable just about everything except Explorer, ScanRegistry and SysTray.  In Windows XP/Vista/Windows 7, just click on the button for Disable All. Reboot and see if the problem goes away.  If it does then re-enable the startup programs one (or a few) at a time, reboot, and when the problem occurs again, there is your culprit.  If you have a great number of apps to narrow down on in trying to track down the culprit, do it instead by dividing up the loading programs into successively smaller halves:  disable half of them; if the problem doesn't go away, then the offending app is within the other half, so divide that group into half; or if the problem does go away, then the disabled group contains the offender, so again narrow down by dividing in half.  

In Windows XP/Vista/Windows 7: If the problem continues to come up with all startup programs disabled, then it is probably a driver or service.  You can click on the Services tab in MSCONFIG, click on the button for Hide All Microsoft Services, leaving only third-party services displayed, then try turning them off in the same way you did for startup programs.  Finally, if third-party services are eliminated from being the cause of the problem, you could try narrowing down on Microsoft services in the same way.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

aadihCommented:
okamon, Yes, repair install is the last resort.

Please follow  LeeTutor's advice, which should work.  If it does not (for some flaky reason) you may do a repair install.
0
apache09Commented:
When you say it works in safe Mode, Do you mean Windows in Safe Mode

Or Using Windows as Normal, but opening outlook in safe mode

If you simply opening outlook in safe mode
i.e.
Start>Run>Outlook.exe /safe

The add in affecting it is likely to be found in the registry

Look Under

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note all of the add ins
Then note their load behaviour
Once all documented

Close outlook
Modify the load behaviour for all of them to 0

Now Open outlook
Working?

If so Great
You can now choose to leave them all set to 0 and use Outlook as normal

Or you can try to identify the faulting Add in
Do this by closing outlook again

Go back to registry and re- enable one of the add ins back to their previous setting

Open outlook and test, If still okay repeat process until you find the faulting add-in
0
okamonAuthor Commented:
I meant outlook safe mode, NOT windows safe mode.
apache09, I have deleted all addin still didn't work
>>Modify the load behaviour for all of them to 0

where is this?? didn't see it
0
apache09Commented:
IN the registry


Go start> Run> Regedit

Now locate

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Whats listed here?
0
okamonAuthor Commented:
nothing. I already deleted all add-ins
0
LeeTutorretiredCommented:
okamon, any more feedback?  Did you try my method of disabling programs in safe mode?
0
okamonAuthor Commented:
sorry for the late reply. same problem in safe mode. I ended up reinstalling windows.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
aadihCommented:
Great. You fixed it yourself. :-)
0
okamonAuthor Commented:
resolved myself
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.