asked on

exchange 2010 owa and active directory 2008 r2

just started I have 3 users trying to login into MS OWA but are getting an error " The user name or password you entered isn't correct. Try entering it again". The user and password work because they can log into laptop with no problem
MS-OWA-screenshot.png

Jamie McKillop

Hello,

Have you tried entering the username in the format DOMAIN\User?

JJ

Nick Rhode

I guess it depends on how you want them to login? In the Exchange Management Console you can set this for OWA doing the following:

http://exchangeshare.wordpress.com/2008/06/30/owa-login-without-domain-name/

patrickst

ASKER

yes the same result. this just started last week with the users.

Nick Rhode

Use this one for 2010: http://exchangeserverpro.com/exchange-server-2010-outlook-web-app-authentication-settings/

They are pretty much the same.

Is this issue happening to all users? Internal and external? Can the domain admin login to OWA fine?

patrickst

ASKER

It seems that only 3 users are having this problem. All my other user can access OWA just fine.. Nothing was change do you think this could be an AD issues?

thanks

patrickst

ASKER

no just to 3 users and it happens both internal and external. not sure what you mean by domian admin loging into OWA, can you help

thanks

Nick Rhode

Domain admin (default administrator) just if this was happening to all users. This way you can weed out permission issues.

Did these users have it before? Is the Outlook Web App Enabled for these user mailboxes?

http://technet.microsoft.com/en-us/library/bb124124(v=exchg.150).aspx

patrickst

ASKER

yes they did have it before and I've check and yes outlook WEb App is enable on the mailbox.

thanks

Nick Rhode

Try reseting their password and see if that helps. I am just thinking possible expiration or defect

ASKER CERTIFIED SOLUTION

Raj-GT

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