This is a Win 7 64 laptop running IE9
Whenever the user goes to login, they are presented with the big green install button and told to click install to access your applications (screenshot 1). The problem is, install has ALREADY been clicked and the software is already loaded on the machine. Never the less... if they click 'skip to login' they are greeted with the message that the website cannot find the required software..... (screenshot 2).
They can still click and run published apps, so everything is working.... but I don't understand why we cannot get this message to clear for this one user, who IS an admin on the machine.
If I login to the machine, I do not get the install prompt or the warning message when I go to this same login screen. In fact, even if logged in as this user, if I right click INternet Explorer and choose 'run as administrator' it does not present the install option or error message. It only happens to the user.
We have tried resetting internet explorer Tools > Internet Options >Advanced > Reset.
The computer is on a domain, so much of the security is pre-set.
What else can we try?