outlook 2010 reply

I have a weird problem with outlook 2010. usually when I reply to an email, I get this little note in the email.

but for another user this doesn't show up.
I've been searching for a solution, but I only found things like Blackberry servers causing problems, or a corrupted OST file. But she doens't have a blackberry, and outlook isn't running in cached mode.
so, has anyone run into this before? If so, have you found a fix?
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Can you enable cached mode and then disable? Tick, restart, then untick?
Try recreating their outlook profile and see if the notifications start working again
Vijaya Babu SekarAssociate Ops ManagerCommented:
Could you please check in your OWA, and whether you enabled auto reply your outlook or not.



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JeffBeallAuthor Commented:
thank you
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