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on board VGA and DVI - when plug in USB startech adapter the DVI quits working

I am replacing a PC with a new HP PC onboard Intel(R) HD graphics card w/both dvi and vga ports. Both monitors will work. I also have a USB2VBAE2 adapter from Startech that I was using on my previous PC to have 3 monitors. I have installed all sorts of ways, I have confirmed on-board is current driver. Everytime I activate the USB monitor - the DVI monitor says no signal and is no longer available. I have tried tech support with Startech and have not gotten a solution yet.

On my old PC - this adapter installation created an additional display adapter that was viewable via the device manager. on the new PC - nothing.

I'm ready to scrap the new PC and give it to someone else who doesn't use 3 monitors.

All installs are as local admin. Any thoughts?

WyoComputers

I had this problem with a HP Elitebook. Its the display adapters and a filter driver.

1. upgrade the video driver to the latest one FROM INTEL

2. Install this for the USB Adapter, while it is plugged in:

http://www.displaylink.com/support/sla.php?fileid=98

3. reboot

4. USE THE INTEL tray icon to configure your monitors, NOT the Windows System Screen Resolution built-in utility.

xObIA

Is the new PC the same OS as the old PC? I take it you've tried to extend your displays or set Graphics Profiles ect. What OS are you using?

jenit

ASKER

I will try wyo's ideas in the am. Both are win 7 pro

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jenit

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jenit

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closing the question