Corrupted Mouse Cursor

I have a computer build on a Gigabyte GA-F2A55M-DS2 motherboard.
The build-in graphics chipset is  AMD Radeon HD 8000 / 7000 series.
The OS is Windows XP PRO SP3.

Intermittently, the mouse cursor shows up corrupted like so;

Corrupted cursor 1                              
corrupted cursor2
The mouse and chipset drivers are both up to date.
The only way to get around the problem presently is to re-start the computer.
Then randomly it will recur. The problem does not appear to be associated with running any particular applications.
From "chatter" on the internet, it appears that this is a rather common problem.
All kinds of causes have been attributed - but I have found no definitive word on a resolution.
How about our Experts?
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*** Hopeleonie ***IT ManagerCommented:
Did you update the graphic driver?
I would also recommended to do some Malware scans.
garychuAuthor Commented:
Thanks for the prompt response.
And yes, the graphics driver was up to date - updated at the same time as the chipset.
Have not done any scanning for malwares.
Will wait till I have gathered a list of possible fixes before getting to the computer.
garychuAuthor Commented:
I should also add that if a screenshot is taken at the time of the corruptions appearing, the cursor is not even visible.
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*** Hopeleonie ***IT ManagerCommented:
I would recommend to uninstall all Mouse driver software and to reinstall again.
You can run these scans:
it looks like a hardware problem, so:
i would run a ram test ; use memtest86+ from, or from the UBCD.
note that it can be a video card problem too -  check it's tempearature, and check if it has a fan - that its running

Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP :

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)                        ultimate boot cd             download page

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garychuAuthor Commented:
Thanks thus far for the suggestions.
I will carry out the diagnostics - malware and hardware in the next couple of days and revert with news.
and if you have another video card around - that would be a quick and decisive test too
garychuAuthor Commented:
I have now carried out the folowing;
1. Re-installed with up to date drivers for chipset which includes on-board graphics.
2. Full scan with installed Symantec End Point.
    Full scan with pandasecurity and eset
    Except for the usual tracking cookies, nothing significant was found
3. Full scan with Malwarebytes
    Nothing found
4. Ran Memtest86+
    No error found
5. Ran BurnIn Test Pro for 18 hours
    No hardware errors found

As it is difficult to ascertain if the problem has been resolved (being intermittent), I would nonetheless consider this question as having been answered. To the extent that it helps me cover all the basic diagnostic steps.

Thanks experts.
garychuAuthor Commented:
Although the issue may or may not have been resolved, the recommendations were thorough as far as diagnosis is concerned.
one more suggestion : did  you try a system restore yet, especially if the problem is recent?
garychuAuthor Commented:
Actually the problem has been for a while, according to the user.
It has not recurred for a couple of full working days now.
Should be able to tell after a week.
I will keep this thread open and see if there is anything of interest to report back on.
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Windows XP

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