Outlook 2007 crashing when custom form is saved

We have just rolled out a number of Windows 7 computers with Office 2010 (except Outlook 2010) and with Outlook & Word 2007.

Unfortunately we have to use Outlook 2007 due to a plug in which does not work with 2010.

When the user saves a custom form Outlook 2007 completely crashes.  The form does still save the required information.

The following two error messages are recorded in WIndows Logs > Application:

Event ID 1000

Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Exception code: 0xc0000096
Fault offset: 0x00125878
Faulting process id: 0x1f34
Faulting application start time: 0x01ceb514770c2755
Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: d77a2ecc-2112-11e3-bf93-a41f72541dca

Event ID 1005
Windows cannot access the file  for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Office Outlook because of this error.

Program: Microsoft Office Outlook
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
      - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
      - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

So far I have tried:

* Clearing the custom form cache
* ticking the checkbox 'allow forms that bypass Outlook'
fieldjAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

fieldjAuthor Commented:
I have also tried running Outlook in safe mode but it still crashes
0
ohmyselfCommented:
Try this utility, it uninstalls everything on Microsoft Office but you could have some referencing files that could stand to be the issue (With Outlook 2007):

http://forum.thewindowsclub.com/microsoft-technologies-discussions/28394-ripoutoffice2007-completely-uninstall-microsoft-office-2007-a.html

Do a complete reinstall after a complete shutdown, I would run CCleaner to get rid of erroneous registry entries and temporary files as well.
0
fieldjAuthor Commented:
This is a clean, brand new installation built on two different templates (one VM for thin clients and one desktop PC) and I can consistently recreate the problem on both templates.
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

ohmyselfCommented:
Probably a bad installation on the image. A corrupt image perhaps? Can you rebuild the image at all? Have you attempted to do the following above on the templates after the installation? Thanks for the quick reply.
0
fieldjAuthor Commented:
Like I say, we have two different images.  One for VDI's and one for physical desktops.  The same thing happens on both.

I would find it pretty unlikely that both images would be corrupt in exactly the same way.
0
fieldjAuthor Commented:
Looks like this might be solved by installing Office 2007 Service Pack 3.  I just need to test it on a couple more to check that this consistently solves the problem, but looking promising.
0
fieldjAuthor Commented:
Confirmed - this was solved by updating to the latest Office 2007 service pack
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
fieldjAuthor Commented:
I found the problem myself
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.