VDI Desktop Reset

Morning All,

My department had cloned a template of a desktop that would have Great Plains installed.  The consultant had no problem going in and installing it.  It appears that today, when she attempts to go in, the the template is "reset".  Meaning that her rights are gone allowing her to login and the Great Plains install is completely gone.  We have never had this issue before and we are currently running in an exclusive VDI environment.  Does anyone know what this issue could be before we start having her re-install it?

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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Was the installation completed on the golden image/master?
Anthony6890Author Commented:
Yes it was.
The only thing I can think of that happened is this -

If I'm reading your post correctly, what you did was, in your vSphere environment that you run View, you have a base template. From that template, you cloned it to use for a separate Pool. Once the template was cloned, you powered it on, had a user log on, and installed this software (Great Plains?). You then created a Pool from this template. Is that correct? The only thing I can think of that happened here...maybe...was a snapshot maybe was taken on this new VM that was cloned from a template BEFORE this person logged on and installed the software. Then, someone maybe reverted the new VM to a previous point before all that modification was done. That may not be, but something to look at. If I can think of anything else, I'll post....

Anthony6890Author Commented:
Sorry for the long delay here.  What we realized the problem was that the user was not logged on as the local admin of the template before installing the software.  After installing the Great Plains software under the local admin, the software was then there for any person that logged on.  

Thanks everyone for the suggestions.  


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Anthony6890Author Commented:
The solution ended up being a user issue- something not originally suggested in the answers.  It ended up being a simple fix with nothing actually being wrong.
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