Free/Busy Info

I have a user that is having a problem with Free/Busy Info.  This seems to only affect an existing meeting request.  When he looks at the scheduling assistant, the other attendee has no free/busy info available.  When he creates a new meeting request and chooses that same attendee, he sees that person's free/busy info fine.  I have Emptied his Auto-Complete list in Outlook, but it didn't help.  We are on Exchange 2010 SP2 Update Rollup 7.  User is running Outlook 2010.  Any help is greatly appreciated.

Thanks,
Johnny
jdholstonAsked:
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BillBondoCommented:
Can you try deleting the meeting request and recreate?
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nashim khanExchange AdministratorCommented:
Hi,

First do these below steps:-
Open the registry (Start > Run > Regedit for XP or Start > type regedit for WIN7)
Go to:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar
Highlight calendar, select Edit and create a new DWORD Value
Give the value name: “UseLegacyFB”
Change the value data to: 1

Reopen Outlook.


See the below article it will help you to solve your query.

http://community.spiceworks.com/topic/216467-outlook-2010-scheduling-assistant-no-free-busy-information-could-be-retrieved

And

http://social.technet.microsoft.com/Forums/office/en-US/a8e4aea8-47f5-421a-8ceb-537b9e2b7e49/outlook-2010-scheduling-assistent-no-free-busy-information-can-be-received

Regard's
Nashim Khan
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jdholstonAuthor Commented:
i will have to check with the user when he gets in.  I assume that it is a recurring meeting so i don't want to mess this up without him knowing what i am doing...plus he is a VP, so i have to make sure i dot my I's and cross my T's...
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ezekielseyesCommented:
Hi,

please try to run outlook using the command line switch "outlook.exe /cleanfreebusy".
This should do the trick.

More info on the available command line switches for Outlook 2010 can be found here:
http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx
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