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Free/Busy Info

I have a user that is having a problem with Free/Busy Info. This seems to only affect an existing meeting request. When he looks at the scheduling assistant, the other attendee has no free/busy info available. When he creates a new meeting request and chooses that same attendee, he sees that person's free/busy info fine. I have Emptied his Auto-Complete list in Outlook, but it didn't help. We are on Exchange 2010 SP2 Update Rollup 7. User is running Outlook 2010. Any help is greatly appreciated.

Thanks,
Johnny

BillBondo

Can you try deleting the meeting request and recreate?

nashim khan

Hi,

First do these below steps:-
Open the registry (Start > Run > Regedit for XP or Start > type regedit for WIN7)
Go to:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Calendar
Highlight calendar, select Edit and create a new DWORD Value
Give the value name: “UseLegacyFB”
Change the value data to: 1

Reopen Outlook.

See the below article it will help you to solve your query.

http://community.spiceworks.com/topic/216467-outlook-2010-scheduling-assistant-no-free-busy-information-could-be-retrieved

And

http://social.technet.microsoft.com/Forums/office/en-US/a8e4aea8-47f5-421a-8ceb-537b9e2b7e49/outlook-2010-scheduling-assistent-no-free-busy-information-can-be-received

Regard's
Nashim Khan

jdholston

ASKER

i will have to check with the user when he gets in. I assume that it is a recurring meeting so i don't want to mess this up without him knowing what i am doing...plus he is a VP, so i have to make sure i dot my I's and cross my T's...

ASKER CERTIFIED SOLUTION

ezekielseyes

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