Outlook rule is not working

We are on exchange 2010/outlook 2010.  I've set up many rules that work just fine, but most of those are ones that say move an email to this folder when it arrives.  Those work flawlessly.  I'm trying to set up a rule that says when an email comes in to XX email address, forward it on to another email address.  I've tried it on several different email accounts and it just doesn't work.  The email is never forwarded.  

Does anyone have any suggestions?
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Will SzymkowskiSenior Solution ArchitectCommented:
Are you using cache mode? If so, have you tried to disable cache mode and use Exchange online mode? Also try re-creating the profile and re-create the rule to see if that works.

Another thing you can try is starting Outlook in safemode (Outlook.exe /safe) and testing it again.


You mentioned that you've set up MANY rules. Unfortunately there is a limitation on how many rules you can set up in Outlook ("rules quota" which is set on the Exchange Server).

Here is some more information on this topic: http://support.microsoft.com/kb/886616

Depending on how many information one rule has to cope with you can set up lets say between 20 and 50 rules.
In case you set up more complex rules you may just be able to set up like 10 or 15 rules at the same time.

Can you try and disable all the rules except for the one that is supposed to forward the email? Does it work if no other rule is active?
cindyfillerAuthor Commented:
I do not use cache mode.   This email box is a fairly new box and had no rules on it until this one was set up.  (The other rules are all on other email boxes... so I'm not sure if the limitation is per email box or for the server.)  I did try deleting and recreating the rule several times, but that didn't help.

In reading it almost sounded like you can forward an incoming external email unless you have a remote domain?  I don't think that is the case - just not sure what the issue is.  

I did discover that if the incoming email is from an internal box, it works ok.  But if it comes from an external email, it doesn't work.  I've also tried doing the forward in the delivery options on Exchange.  That is also doing the same thing - it doesn't forward external emails.
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Can you please try to set up the exact same rule on another machine if possible? If it does not work on any client we can at least narrow the problem down and eliminate your user profile or outlook installation for causing this problem.

Can you please also try to set up the same rule but for a different external mail address? Maybe there is something special with the one you try to set up? (e.g. are they marking the mails as "private" or something?)

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cindyfillerAuthor Commented:
Good idea... I did this with another account and it doesn't forward anything - either internally or externally.  

In my attempts to get this working I also have tried using the forward to email box within Exchange.  That must be working for the internal forwards on my original email box (but is also not working for external forwards).  

Most of my outlook rules have dealt with moving items to another forward.  On this 2nd test email box I've tried to forward the email to both an internal as well as an external email address and none of them work.
What is the exact setup of your rule?
Do you check for "specific words in the subject" or "from people or public group" or "with specific words in the sender's address" etc.?
And do you then "forward" or "redirect" the message?

To find out at which point your rule fails, can you try to slightly change the rule:
1. leave everything as it is, but instead of forwarding the message, try copying it to a specific folder in your pst file.

- if this works the 1st part of your rule is fine and we have to concentrate on the forwarding part

- if it does not there seems to be a problem with the conditions we try to check in the message.
cindyfillerAuthor Commented:
I went back to the server side forwarding and tested it on another account.  That forwarding worked fine for both internal and external accounts.  It isn't working right on the account I submitted this question on, but it appears to be an issue on that vendor side.  So I will now start to work on that aspect.  

Thanks for the suggestions - it led me to the right direction.
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