Outlook 2013 will not open properly

I have a user Windows 7 Prof 64 Bit
Outlook 2013 Prof.
It opens but freezes when she trys to use
It will run in safe mode using Run: outlook.exe /safe
If I look at the disabled items I see this:
The items listed below are disabled because they prevented Outlook from functioning corretly
Addin: mssphtb.dll
Addin: Redemption.Addin (redemp~1.dll)

jsarinanaI.T. ManagerAsked:
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*** Hopeleonie ***Connect With a Mentor IT ManagerCommented:
If you are able to work with Outlook in safe Mode without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

1) click on File< Options< Add-ins  In Outlook.

2) Under Manage select COM Add-ins.

3) Click on GO options beside Manage, uncheck all the add-ins and click Ok.

4) Try to open Outlook and check if it works fine.
ezekielseyesConnect With a Mentor Commented:

you could try to close Outlook and rename the "extend.dat" file in your userprofile:

Windows 7 and Vista: "C:\Users\%username%\AppData\Local\Microsoft\Outlook\"

Windows XP: "C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Windows"
jsarinanaI.T. ManagerAuthor Commented:
I don't see a extend.dat file, running Outlook 2013 Exchange account on Windows 7 PC
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sorry this was my mistake. I forgot that in Outlook 2013 there is no extend.dat file any longer.
Maybe you can find the solution in this article:
(I'd also try to start Outlook with the most common command-line switches like "resetnavpane" and "cleanviews" for example - a full list of available switches can be found here: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2013-HA102606406.aspx)
jsarinanaI.T. ManagerAuthor Commented:
It was an add-on causing the problem
thanks for the help
Disable and Stop the 'Desktop Window Manager Session Manager' service.  It's a pile and breaks Outlook 2013 frequently.
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