Outlook 2013 will not open properly

I have a user Windows 7 Prof 64 Bit
Outlook 2013 Prof.
It opens but freezes when she trys to use
It will run in safe mode using Run: outlook.exe /safe
If I look at the disabled items I see this:
The items listed below are disabled because they prevented Outlook from functioning corretly
Addin: mssphtb.dll
Addin: Redemption.Addin (redemp~1.dll)

help
LVL 1
jsarinanaI.T. ManagerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

*** Hopeleonie ***IT ManagerCommented:
If you are able to work with Outlook in safe Mode without any problem then the issue might be due to add-ins. In order to disable the add-ins follow the steps given below:

1) click on File< Options< Add-ins  In Outlook.

2) Under Manage select COM Add-ins.

3) Click on GO options beside Manage, uncheck all the add-ins and click Ok.

4) Try to open Outlook and check if it works fine.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ezekielseyesCommented:
Hi,

you could try to close Outlook and rename the "extend.dat" file in your userprofile:

Windows 7 and Vista: "C:\Users\%username%\AppData\Local\Microsoft\Outlook\"

Windows XP: "C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Windows"
0
jsarinanaI.T. ManagerAuthor Commented:
ezekielseyes
I don't see a extend.dat file, running Outlook 2013 Exchange account on Windows 7 PC
0
10 Tips to Protect Your Business from Ransomware

Did you know that ransomware is the most widespread, destructive malware in the world today? It accounts for 39% of all security breaches, with ransomware gangsters projected to make $11.5B in profits from online extortion by 2019.

ezekielseyesCommented:
Hi,

sorry this was my mistake. I forgot that in Outlook 2013 there is no extend.dat file any longer.
Maybe you can find the solution in this article:
http://www.howto-outlook.com/faq/outlookdoesntstart.htm
(I'd also try to start Outlook with the most common command-line switches like "resetnavpane" and "cleanviews" for example - a full list of available switches can be found here: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2013-HA102606406.aspx)
0
jsarinanaI.T. ManagerAuthor Commented:
It was an add-on causing the problem
thanks for the help
0
OurTechCommented:
Disable and Stop the 'Desktop Window Manager Session Manager' service.  It's a pile and breaks Outlook 2013 frequently.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.