Outlook 2013 will not open properly
I have a user Windows 7 Prof 64 Bit
Outlook 2013 Prof.
It opens but freezes when she trys to use
It will run in safe mode using Run: outlook.exe /safe
If I look at the disabled items I see this:
The items listed below are disabled because they prevented Outlook from functioning corretly
Addin: mssphtb.dll
Addin: Redemption.Addin (redemp~1.dll)
help
Outlook 2013 Prof.
It opens but freezes when she trys to use
It will run in safe mode using Run: outlook.exe /safe
If I look at the disabled items I see this:
The items listed below are disabled because they prevented Outlook from functioning corretly
Addin: mssphtb.dll
Addin: Redemption.Addin (redemp~1.dll)
help
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SOLUTION
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Hi,
sorry this was my mistake. I forgot that in Outlook 2013 there is no extend.dat file any longer.
Maybe you can find the solution in this article:
http://www.howto-outlook.com/faq/outlookdoesntstart.htm
(I'd also try to start Outlook with the most common command-line switches like "resetnavpane" and "cleanviews" for example - a full list of available switches can be found here: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2013-HA102606406.aspx)
sorry this was my mistake. I forgot that in Outlook 2013 there is no extend.dat file any longer.
Maybe you can find the solution in this article:
http://www.howto-outlook.com/faq/outlookdoesntstart.htm
(I'd also try to start Outlook with the most common command-line switches like "resetnavpane" and "cleanviews" for example - a full list of available switches can be found here: http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2013-HA102606406.aspx)
ASKER
It was an add-on causing the problem
thanks for the help
thanks for the help
Disable and Stop the 'Desktop Window Manager Session Manager' service. It's a pile and breaks Outlook 2013 frequently.
ASKER
I don't see a extend.dat file, running Outlook 2013 Exchange account on Windows 7 PC