Google apps configuration questions for email

A potential new client has their 8 person office's email with their own domain going through gmail / Google apps?

They are also paying for office 365 for office 2013 as a subscription, but not using the exchange part of it.

several of the users are still using outlook 2007 for their email for some reason.  These users have over the last week, been getting "Cannot Open Default email folders.  The information store could not be opened." when trying to start outlook.

Looking at their mail configuration, they are set for MAPI (not IMAP) and I saw things talking about google sync.

Other users are using the outlook 2013 and their email is set for IMAP, which I am familiar with.

I set the problem users onto outlook 2013 and IMAP.  That keeps mail in synch between PC, web and phone, right?  But doesn't do that for contacts and calenedar, right?  They talk about not using the contacts and calendars on their phone, but 1 person is now saying they can't see their boss's calendar, like they used to.

I am more familiar with Exchange being able to keep mail, contacts and calendars in sync and allowing access to someone's calendar from someone else.

are you using gmail for a small business?   Are your users able to keep calendar, contacts and mail in sync between devices?  How?  This google sync app?

is that a rube Goldberg contraption vs. going with exchange?

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Allen FalconCEO & Pragmatic EvangelistCommented:
You should make sure all users are on Google Apps Stnv for MS Office (GASMO) or move them to the Google Apps web interface.   This wil get you the best level of service for the users.  

Canceling O365 and buying Office 2013 standard will save money.  QuickOffice is another option, but you will need to help users make the change.
As Allen says, the usual way that Google Apps email is set up in Outlook is using GASMO.  unfortunately GASMO only supports MSI installations of Outlook 2013, which you only get on Volume Licensing.  It does not (currently) support Outlook 2013 from Office 365 or retail package.

GASMO is deployed as an additional installed application that creates a faux-MAPI account in Outlook and syncs contacts, calendar, notes, tasks, email.  It's not a Kludge solution, it's an effective product.

On mobile devices you can use Activesync to sync calendar, contacts, mail.  Set up as a 'Microsoft Exchange' account and point it to

On the desktops with Outlook 2013 you're pretty much snookered.  Try and get the users to use the Gmail web interface - this will give them shared calendars, contacts etc.
BeGentleWithMe-INeedHelpAuthor Commented:
thanks. I am a fan of google in general, don't get me wrong. Maybe not a kluge, but regardless of the provider, it (gasmo) is just another layer of something running.  More complexity.  Doesn't work with (some versions of) office 2013? : (

How would I allow someone to see another person's calendar on the gmail website?  and then how does that other person see it?  Just shows up?

Would you know what they are probably paying for apps?  Not free anymore, right?  Could they be grandfathered? if not, for < 10 users - is it per user or per company?

do you guys use exchange at all?  How would you say exchange compares to google for email?
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Aaron TomoskyDirector of Solutions ConsultingCommented:
I (the it manager) use google apps for a 50 person company. We also have office 365 (basically free with our action pack). The google apps for outlook connector works great for email, contacts, and calendar. A few months ago google updated the connector to work with all versions of outlook for pc even 2013 x64. There is no version for Mac outlook.
Allen FalconCEO & Pragmatic EvangelistCommented:
The Google Apps for Business license is $50 per user per year or $5 per user per month.

The calendar feature makes sharing easy.  Users can see each other's calendars and/or free-busy status within the domain without special sharing.  You can set the color used for each person's color on your screen and decide if they are included/excluded on your display (one click to add/remove, from the left side of the screen, no wizard).

Exchange has fewer features and generally costs more.

Google Apps will give you calendar, email, contacts, as well as a way to share files (stop using dropbox, etc).  You also get secure IM, free voice/video conferencing, and the ability to use Google Voice for outbound calls for free in the US and Canada.

I'd be happy to demo some of the features if you wish.
Allen FalconCEO & Pragmatic EvangelistCommented:
@aarontomosky is correct ... GASMO now works with all supported versions of MS Outlook (2003 to 2013, 32-bit and 64-bit).

I confirmed this with our ops team this morning.
That's still not the case with Outlook 2013 Click-to-run I'm afraid Allen - as per Google this is still not supported. Depending on the Office 365 subscription, it may be possible to use the MSI version of Outlook 2013 instead, which is supported.
And yes, it's possible that in an environment of <10 users they will have been grandfathered in for free, if it was initially set up before they withdrew the free business edition.
Allen FalconCEO & Pragmatic EvangelistCommented:
@bluecompute ... I neglected to check on click to run, my apologies.

Note that GASMO does not run with any free edition at this point in time.  The free Google Apps for Business editions with <10 users were depreciated to Standard Edition.

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BeGentleWithMe-INeedHelpAuthor Commented:
Thanks I guess I need to post another question as to why gasmo is not working
Allen FalconCEO & Pragmatic EvangelistCommented:
When you log into Google Apps via the web, and go to the Admin Panel, if it does not say Google Apps for Business, than GASMO will not work.  (education and government editions will work)
BeGentleWithMe-INeedHelpAuthor Commented:
Feel free to take a shot at this:

I know the error message details are vague for now.  sorry!
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