Unable to remove Program from Add\Remove Programs

Posted on 2013-09-19
Medium Priority
Last Modified: 2013-09-25
I have a Windows 2003 server that I uninstalled an application but the uninstall package failed. I proceeded to remote manual but deleting the directory structure and files as well as remove the key from the Unistall key of the Registry but it's still in the Add\Remove Program list and I can't reinstall as the install package says it's still installed.

How can I remove?
Question by:csalerno
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Expert Comment

ID: 39507661
You can remove it manually by editing the registry. MS has instructions on their support site:

LVL 25

Expert Comment

ID: 39507664
You can try Windows Install and Uninstall Troubleshooter. Usually works very well. And it is an official MS tool, unlike some other third party "cleaner" that install a ton of malware

Author Comment

ID: 39507701
I've tried the MS instructions. It actually the document I followed initially. I went back in the registry and can't find any references to the removed app.

I also tried the Windows Install & Uninstall Troubleshoot but it said it wan't compatible with Windows Server 2003.
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LVL 25

Expert Comment

ID: 39507714
There was a great Windows Install Clean Up utility, that for some reasons have been discontinued by MS. I still have it installed on my PC. Works really well. However, as it turns you cannot download it from MS website anymore. You can either try to download it from other websites on your own risk, or use a registry editor to manually delete the GUID for the installation

Author Comment

ID: 39507744
Yeah, I'm familiar with it, used to have it, but can't find it now. Why wont the new version work on a 32-bit install?

Accepted Solution

csalerno earned 0 total points
ID: 39510092
I finally found the discontinued utility from Microsoft. I downloaded and it removed with any issue.

Here is the link to the software:

Author Closing Comment

ID: 39520469
Found the utility needed.

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