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Ipad's Wifi will not work

I have a client who has an Ipad and her Wifi will not work.  However her 3G through AT&T works fine.  When you go into General Settings on the Ipad and click Wifi you can click the ON button.  However the Wifi will not stay ON it just stays in the OFF posistion.  What would be some options to try to fix her problem?
2 Solutions
Eoin OSullivanConsultantCommented:
There is a possibility it is HARDWARE related.  If the WiFi will not switch-on then it could be that the WiFi chip is not initialising on startup.

First plug the iPad into a PC and use iTunes to run a full backup so you have all data saved.

Have you tried
1. Full Reset
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
2. Reset Network Settings *
On the iPad go to the Settings App and press the General button .. at the end of the list you'll see a RESET button.  Press this and select Reset Network Settings
3. Full Factory Reset *
You can perform this following the same steps as option 2 above but select the "Erase All Content and Settings" OR plug the iPad into the computer and use the Factory reset by pressing the "Restore iPhone" button

*** For Option 2 and DEFINITELY for Option 3 I'd recommend you have a full backup of the iPad beforehand.

If Options 2 or 3 do not work then you'll have to send it back to Apple (hopefully it is within the 12 month warranty or you've Apple Care cover). Contact the retailer where they purchased the iPad to resolve.
GeisrudSystems AdministratorCommented:
I had a similar situation - required a replacement device from Apple.  Your client should stop in at an Apple Store to have them check on the device.
bb28403Author Commented:
We will try those solutions.
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