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The user does have an exchange server and was all set when connected to that server. &nbsp; Thanks
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The user does have an exchange server and was all set when connected to that server.   Thanks

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I have a user that has a laptop. &nbsp;A new hard drive was installed. &nbsp; When we pull down this users back up and go to their outlook, the files have .ost extensions instead of .pst. &nbsp; We cannot import the file with this users email. &nbsp; I read that the same account has to be installed in Outlook to be able to open this backup file. &nbsp; Is that true, and how do I import through Outlook, there is no choice to import a .ost file. &nbsp; It is Windows 7 with Outlook 2010.
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I have a user that has a laptop.  A new hard drive was installed.   When we pull down this users back up and go to their outlook, the files have .ost extensions instead of .pst.   We cannot import the file with this users email.   I read that the same account has to be installed in Outlook to be able to open this backup file.   Is that true, and how do I import through Outlook, there is no choice to import a .ost file.   It is Windows 7 with Outlook 2010.

Outlook files are coming up as .ost instead of .pst

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.