Outlook 2010 rule created but how?
Hi,
I have a client who is using Windows 7 with Outlook 2010. We have found a rule which filters emails from one email address in to a folder but there is no record of this rule being setup and no sense why it would be setup. No-one has access to the office or PC other than the user.
I am suspecting the user has clicked something in error but cannot see how or what they have done. They are suspecting they have been hacked but there is no evidence of this other than this spurious rule. There is another rule to do the same action for other email addresses, could this be a clue? We set this rule and the client has never been near since.
The only quick rule creation I can find is like this http://blogs.office.com/b/microsoft-outlook/archive/2012/04/23/quick-rule-creation-in-outlook-2010.aspx but the client is adamant this was not done.
Any suggestions are welcome.
Regards
Mark
I have a client who is using Windows 7 with Outlook 2010. We have found a rule which filters emails from one email address in to a folder but there is no record of this rule being setup and no sense why it would be setup. No-one has access to the office or PC other than the user.
I am suspecting the user has clicked something in error but cannot see how or what they have done. They are suspecting they have been hacked but there is no evidence of this other than this spurious rule. There is another rule to do the same action for other email addresses, could this be a clue? We set this rule and the client has never been near since.
The only quick rule creation I can find is like this http://blogs.office.com/b/microsoft-outlook/archive/2012/04/23/quick-rule-creation-in-outlook-2010.aspx but the client is adamant this was not done.
Any suggestions are welcome.
Regards
Mark
btdownloads7
If their Outlook is connected to the exchange server, that rule could have been set up on the server, not on the client machine
ASKER
It is connected to Exchange but there is no reason this should have been setup. There are only 3 people in the company and none have access to the server.
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ASKER
The client does not use OWA and no-one has changed via the server, so points at through Outlook.
There were 10 emails from one email address in the folder all unread and the Rule was set virtually identical to another rule, except for the email address.
I have noticed they have the folder the emails are ending up in, in their Quick Steps window. So I am suspecting that there may be a keyboard short cut that some how has created a Rule from that. Possibly I will never know.
There were 10 emails from one email address in the folder all unread and the Rule was set virtually identical to another rule, except for the email address.
I have noticed they have the folder the emails are ending up in, in their Quick Steps window. So I am suspecting that there may be a keyboard short cut that some how has created a Rule from that. Possibly I will never know.
As far as I know, there is no easy way to turn a quick step into a rule. And unfortunately, without knowing with 100% certainty what the user did, there is no way to find out how that rule got added. But as I said earlier, there are only 3 ways that it could have happened.
ASKER
Thank you btdownloads7 for your suggestions, but I will given up on this, there is no real solution as to how this rule has been created so please can this be closed.
yes, this can be closed, but you have to assign some points