HP Touchsmart 310

HP touchsmart 310-1126 P/N QP749AA #ABA

had some malware on it, run malwarebytes on it in Safe mode and removed
after a boot up, it's bluescreening, I suspect a corrupted Windows 7

This is my first Touchsmart so I'm a bit stick
I tired F11 to recover back to factory defaults but it bluescreens
I tried installing a new drive and installing Windows 7 from CD and from USB and it bluescreens or freezes and stops

Any suggestions?
jsarinanaI.T. ManagerAsked:
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You need to run a memory test since it's crashing with a new drive and fresh install.
Connect your old hard drive back.

Try changing the hard drive mode in bios to ahci, raid, legacy etc...after making these changes try factory reset.(Reinstall)

jsarinanaI.T. ManagerAuthor Commented:
I tried running diagnostics test at boot up, it ran for about one second and stated memory test pass then freezes. Don't think the diagnostics ran properly so I downloaded off hp.com a diag. CD and run it at boot. It gave me two options, memory test and full system test. I ran the full system test and if freezes, that is where I left off. I'll try to run the memory test. It suppose to have two sticks in it. I'll also try to try using only one at a time.

I already checked the BIOS, no RAID option, running as AHCI other option I think is IDE. I don't have the PC in front of me right now. I'll work on it in a couple hours

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If the AHCI/IDE mode is wrong it will cause blue screens on a currently installed OS.  It won't be a problem to install fresh.  Removing a stick of ram is a good thing to try.  You can also download memtest if you can't get the HP test to run.  Sometimes you have to run a memory test for several hours to find the problem.
test your ram from a bootable cd like UBCD :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

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jsarinanaI.T. ManagerAuthor Commented:
it was a bad RAM stick
replaced and ok now
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Windows 7

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