HP Touchsmart 310

HP touchsmart 310-1126 P/N QP749AA #ABA

had some malware on it, run malwarebytes on it in Safe mode and removed
after a boot up, it's bluescreening, I suspect a corrupted Windows 7

This is my first Touchsmart so I'm a bit stick
I tired F11 to recover back to factory defaults but it bluescreens
I tried installing a new drive and installing Windows 7 from CD and from USB and it bluescreens or freezes and stops

Any suggestions?
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jsarinanaI.T. ManagerAsked:
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joelsplaceCommented:
You need to run a memory test since it's crashing with a new drive and fresh install.
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ded9Commented:
Connect your old hard drive back.

Try changing the hard drive mode in bios to ahci, raid, legacy etc...after making these changes try factory reset.(Reinstall)



Ded9
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jsarinanaI.T. ManagerAuthor Commented:
I tried running diagnostics test at boot up, it ran for about one second and stated memory test pass then freezes. Don't think the diagnostics ran properly so I downloaded off hp.com a diag. CD and run it at boot. It gave me two options, memory test and full system test. I ran the full system test and if freezes, that is where I left off. I'll try to run the memory test. It suppose to have two sticks in it. I'll also try to try using only one at a time.

I already checked the BIOS, no RAID option, running as AHCI other option I think is IDE. I don't have the PC in front of me right now. I'll work on it in a couple hours

Thanks
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joelsplaceCommented:
If the AHCI/IDE mode is wrong it will cause blue screens on a currently installed OS.  It won't be a problem to install fresh.  Removing a stick of ram is a good thing to try.  You can also download memtest if you can't get the HP test to run.  Sometimes you have to run a memory test for several hours to find the problem.
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nobusCommented:
test your ram from a bootable cd like UBCD :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page
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jsarinanaI.T. ManagerAuthor Commented:
it was a bad RAM stick
replaced and ok now
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Windows 7

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