Outlook 2010 Error - (0x80070005) 'You don't have appropriate permission to perform this operation'

Good afternoon,

We are using Outlook 2010 in non-Cached mode on our XenDesktop 5.6 Windows 7 VDI environment. Sporadically users are reporting the following error and are unable to send or receive new emails -

Outlook Error
The only workaround currently is to delete their roaming profile and after recreation the issue disappears. So far it has only happened once per user.

Any ideas?

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You probably need to recreate the connection to the Exchange server in Outlook. If you just changed the server name in the mail account setup dialogue box that can happen.

Just delete the mail account, reboot and add it back in. Make sure you accept the default option for cached Exchange mode. (How to to this, see here http://www.addictivetips.com/windows-tips/microsoft-outlook-2010-email-account-settings/)

If it still not work, try to create a new outlook profile (How to do it, see here http://support.microsoft.com/kb/829918)
Barnardos_2LSAuthor Commented:

Deleting the mail account is the workaround we are currently using (without cached Exchange mode as on VDI) however i would like to know why this is happening.


Hi Michael,

Did you update your outlook or your exchange recently?
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Barnardos_2LSAuthor Commented:
Yes we have recently moved from Outlook 2003 to Outlook 2010. Users would have previously had 2003 on Windows XP in cached mode and have moved to 2010 on Windows 7 in non-cached mode.
This is the reason for the errors.
The permissions are not migratting correctly

If you follow the steps mentioned above it will solve the errors
Barnardos_2LSAuthor Commented:
Is there anything I can proactively do rather than wait for users to ring in with the issue?
The steps above
Iain MacMillanIT Regional Manager - UKCommented:
also check your Exchange server to make sure you Autodiscover is setup (which 2003 doesn't use) and your DNS is pointing to your main email server usually listed as the one on the secure cert used for OWA/mobile access.  Adding the exchange account to Outlook 2010 usually tries to use the Autodiscover method, and if that fails you usually enter the full FQDN of your internal mail server.

Cached mode is usually a good thing, certainly on the laptops and external systems that need to access internal emails.

might also want to check the VDI desktop permissions, incase there are any restrictions accessing the correct exchange server, profile or any local PST files they might already have -- usually the sync-all needs to create and OST file as well, they need full write permissions to do that on a VDI share if i recall.

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