Barnardos_2LS
asked on
Outlook 2010 Error - (0x80070005) 'You don't have appropriate permission to perform this operation'
Good afternoon,
We are using Outlook 2010 in non-Cached mode on our XenDesktop 5.6 Windows 7 VDI environment. Sporadically users are reporting the following error and are unable to send or receive new emails -
The only workaround currently is to delete their roaming profile and after recreation the issue disappears. So far it has only happened once per user.
Any ideas?
Michael
We are using Outlook 2010 in non-Cached mode on our XenDesktop 5.6 Windows 7 VDI environment. Sporadically users are reporting the following error and are unable to send or receive new emails -
The only workaround currently is to delete their roaming profile and after recreation the issue disappears. So far it has only happened once per user.
Any ideas?
Michael
ASKER
Hi,
Deleting the mail account is the workaround we are currently using (without cached Exchange mode as on VDI) however i would like to know why this is happening.
Regards,
Michael
Deleting the mail account is the workaround we are currently using (without cached Exchange mode as on VDI) however i would like to know why this is happening.
Regards,
Michael
Hi Michael,
Did you update your outlook or your exchange recently?
Did you update your outlook or your exchange recently?
ASKER
Yes we have recently moved from Outlook 2003 to Outlook 2010. Users would have previously had 2003 on Windows XP in cached mode and have moved to 2010 on Windows 7 in non-cached mode.
This is the reason for the errors.
The permissions are not migratting correctly
If you follow the steps mentioned above it will solve the errors
The permissions are not migratting correctly
If you follow the steps mentioned above it will solve the errors
ASKER
Is there anything I can proactively do rather than wait for users to ring in with the issue?
Yes
The steps above
The steps above
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You probably need to recreate the connection to the Exchange server in Outlook. If you just changed the server name in the mail account setup dialogue box that can happen.
Just delete the mail account, reboot and add it back in. Make sure you accept the default option for cached Exchange mode. (How to to this, see here http://www.addictivetips.com/windows-tips/microsoft-outlook-2010-email-account-settings/)
If it still not work, try to create a new outlook profile (How to do it, see here http://support.microsoft.com/kb/829918)