CD Burning

Posted on 2013-09-20
Medium Priority
Last Modified: 2013-09-29
Weird problem. User burns a data disk. It burns fine. We used both Windows burning software and Roxio. When the disk is done, it ejects. When we insert the disk back in, it does not show any data on the disk.
Put the disk on any other computer and the data shows up. The only fix is to reboot the computer, then the data shows up on the cd disk on the computer we used to burn the cd.

Anyone seen this before?
Question by:shfisb
LVL 84

Expert Comment

by:Dave Baldwin
ID: 39510738
Maybe a caching problem?  Press F5 or the refresh symbol to make Windows Explorer re-read the disk.

Author Comment

ID: 39510755
tried that. No luck. Only a reboot seems to release some service or something?

Expert Comment

ID: 39510797
Maybe there's something in the temporary burn folder? Possibly a hidden or system file so try turning on viewing those temporarily when it happens and check this folder: C:\Users\your name\AppData\Local\Microsoft\Windows\Burn\Temporary Burn

That's the folder where things go when they are waiting to be burned. I've seen that show up instead of a CD that has data on it.
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LVL 75

Expert Comment

by:käµfm³d 👽
ID: 39510871
Were the files marked as "hidden"? Perhaps the other computer displays hidden files, and the burning computer does not.
LVL 93

Expert Comment

ID: 39511127
did you try this fixit?  http://support.microsoft.com/mats/cd_dvd_drive_problems
you can also test if it does the same from another user
LVL 20

Expert Comment

ID: 39511716
1) Check for firmware updates for that model optical drive from manufacturer.

2) Check for BIOS updates from motherboard manufacturer.
LVL 70

Expert Comment

ID: 39512552
Which burn is actually causing the problem, you say Windows Burning software ?
Which windows?
or  Roxio CD Creator ?
Are they really large files? Mixed modes?
Are you finalising the disc?
download and then install the latest update to Roxio Easy CD Creator. To do this, visit the following Roxio Web site:

Does Roxio have directCD installed/
direct CD is a drag to disc tool that could cause this
Are using a blank CD-RW? << don't
Use blank CD-R or CD+R
Back to you

Author Comment

ID: 39513216
Thanks for the responses. Using Windows 7's burning software. (drag and drop basically) Tried a free cd burning software and it didn't work. Small files. I am finalizing the disk. Not using mixed modes.

I will try your suggestions when I get back to work on Tuesday. This is a weird one.
LVL 70

Expert Comment

ID: 39513570
We could try deleting the upper filters at this stage, if that is not successful go back and delete the lower filters
This is a copy and paste of the steps from Microsoft:
This problem may be caused by two Windows registry entries that have become corrupted.
To use Registry Editor to delete the corrupted Registry entries, follow these steps:
1.Press the Windows logo key+R to open the Run dialog box.
2.Type regedit in the Run dialog box, then press Enter.

3.In the navigation pane, locate and then click the following registry subkey:

4.In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
 If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry.
To do this, go to step 7.
5.On the Edit menu, click Delete.
6.When you are prompted to confirm the deletion, click Yes.
7.In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, go to Method 4.
8.On the Edit menu, click Delete.
9.When you are prompted to confirm the deletion, click Yes.
10.Exit Registry Editor.
11.Restart the computer.
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
delete upper filters
LVL 70

Expert Comment

ID: 39513578
I'd like to add
What is the auto play setting being used?
When you insert a blank cd what happens?
This may help if you have set Roxio as your default burner and it runs in the back ground.
I have mine set to always ask me let me choose
Control Panel\All Control Panel Items\AutoPlay
auto playthere is several windows types CD/DVD burns.
If you use the one from windows file  Explorer that could be conflicting with Roxio.

There is also Windows DVD maker
and wmp 12
And your Roxio, I have Nero.
Focusing in windows Explorer I find it leaves an imprint
 I start getting messages like you have files ready to burn to CD and have to check the files and delete them if any are listed.
personally I wouldn't use it.
Are you burning a CD USB?
If it helps here is the steps to clarify if this is the method you are using
How to Burn Discs Using Windows or File Explorer in Windows 7 & 8

Author Comment

ID: 39518136
Just deleted the upper and lower filters. Will let you know.

Accepted Solution

shfisb earned 0 total points
ID: 39518645
Ok, so I hosed the registry. I deleted a wrong key and I didn't back up the registry before I tried.
Is there a way in Windows 7 to run a repair to replace the registry files?

Author Closing Comment

ID: 39530984
I went ahead and formatted. Thanks so much for all the help though!

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