Windows XP SP3 IE 8 Forms and Passwords

Window XP SP3 with IE8 is configured to save form and password data. On this one site it remembers the information for a few hours but after several hours when you return to the site the user name and password form data are gone. On average it appears to take about 4 hours before the info is lost. Form and password data is not lost on other sites. On another identical computer IE8 never loses the form data for the one site. Just this one PC.
UtahTNAsked:
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Dave BaldwinFixer of ProblemsCommented:
You will probably have to compare the settings in "Internet Options" though I don't see anything that has that short a time period.  Also check to see if "InPrivate" browsing is being used because that is supposed to remove passwords and form data after the browser or session is closed.  And look to see if there are any add-ons that are supposed to increase security.
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JohnBusiness Consultant (Owner)Commented:
Cookie problems may also configure into this. Go to nirsoft.net and get IE Cookie View. Delete the cookies associated with the problem site. Close down IE, restart the computer and test.

For this site (E-E), I must exempt Tracking Cookies from Symantec Endpoint Protection to maintain my login. Look at your own AV and exempt (exclude) Tracking Cookies from security scans.

Finally, try resetting IE. IE, Tools, Internet Options, Advanced and Reset. This clears forms and thus passwords.

... Thinkpads_User
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UtahTNAuthor Commented:
I checked the browser settings the day I was onsite to one of the identicalcomputers that works correctly and everything I checked was the same like activeX and etc. I'll check the cookie per suggestion 2.
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UtahTNAuthor Commented:
I checked everywhere I could find anything about cookies and no AV cookie scanning. This PC is running MS Security Essentials and I see nothing related to form data clearing or etc.
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UtahTNAuthor Commented:
Found the problem on google: it’s possible that your stored passwords are simply being deleted. IE includes a number of features that allow you to delete your browsing history, including your stored passwords. Make sure that you have the checkbox Delete browsing history on exit checkbox unchecked inside Tools > Internet Options > General . Also, if you use the Delete Browser History command, you should uncheck the Passwords checkbox or you will lose your stored passwords. Notably, the Preserve Favorites Website Data checkbox at the top of this screen will not preserve your form data, including passwords. (Interestingly, it's impossible for the feature to keep form data. Only URL hashes are stored in the registry, so the feature cannot determine whether a piece of stored form data belongs to one of your favorite sites).
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Dave BaldwinFixer of ProblemsCommented:
That should affect all web sites, not just the one you were having a problem with.
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UtahTNAuthor Commented:
Thanks, I'll test again and see if that is true. We are not having an issue with other sites even with the delete on exit checked. The other possible issue would be moving tokens per that same site once you return to the site and therefore form data would not appear. I'll update again on Monday, thought I had this solved but maybe not.
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UtahTNAuthor Commented:
I checked the identical computer that works, and to my surprise her computer also had delete browser history on exit but that does not seem to remove stored form user names and password. Both use IE8 on XP. Therefore I called Dawn and found out Randy was incorrect. On her computer the same issue occurs. Sometimes the user name and password appears and other times it does not. So now I'm leaning to the fact this is related to that website: I found this on google.

"If the website changes these values (for instance, it stores a session identifier as a “virtual” folder in the URL), then IE will not recognize a revisit the login form and will not fill the password. Similarly, if the website changes the names of the HTML input controls, IE will not fill the password. I have encountered several sites which suffer from one or both of these problems."
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UtahTNAuthor Commented:
Trying to get correct information out of customers sometimes is a headache. I called Randy and he apologized, it is dropping user and password on all sites. Thanks Dave and Google. It appears the check mark on delete browsing history on exit was the simple solution all along.
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Dave BaldwinFixer of ProblemsCommented:
Glad to help and you're right about getting info from customers.
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