We have a user who has reported a virus in their iMac. The details I have our sketchy and I don’t have the specific symptoms other than that they shut down the iMac in fear that data loss would occur.
In the PC world I would know exactly what to do, i.e. first remove the drive and mount it as a secondary drive to remove the essential data, but how do I approach this in the Mac world where I can’t easily open the device to get to the drive?
Is there a mode where I can safely copy data to a USB hard drive before I get to work on it? (Of course I will educate the user to the benefits of backup afterwards.
Any other general tips on the approaching this are appreciated.