• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 6465
  • Last Modified:

Auto reply in office 365

HI All,

I am currently using hosted exchange (office 365)

Here is what I'm trying to do.

Have an auto reply email go out to external people (customers) 24x7x365.

This rule needs to go out as a reply to all emails that come in.

We cant have outlook open all of the time.

We are running support service and we want our clients to know that their email has been received ok and we are now working on the solution.

is this possible?

we have looked up transport rules, but cant seem to find an option of replying to an email automatically.

Any help would be appreciated.
3 Solutions

If the Organization is 24/7 then i would recommend you to enable Automatic Replies (i.e otherwise known as OOF)  Mention what ever the script you need inside the message body.


"Your email is received and we are working on it"

Enabling Automatic replies in your outlook will trigger an email with the set message body

i.e "Your email is received and we are working on it" when ever they send an email.

Here are the steps:

1) Sign in Office 365 portal
2) Click Manage under Exchange in Admin page
3) Click the drop-down list beside of Options button on the left corner and select Manage Myself.
4) Click Organize E-Mail
5) Click Automatic Replies button
6) You can edit the settings of Automatic Replies
If you just want to send replies only during a specific time period, you should do the following steps:
1) Check Send replies only during this time period option and then set the time period.  
2) Edit the content of the message you will send through automatic replies.
If you want to just send automatic reply messages to senders outside you’re the organization, it is recommended to do  the following steps:
1) Select one of the check box, Send replies only to senders in my Contact list or Send replies to all external senders.

2) Edit the content of the message you will send through automatic replies.

Imran Shariff
IT JediIT Dept. ManagerCommented:
As far as I know for the Rules Wizard to send a reply automatically, Outlook must be running and configured to check periodically for new messages. This rule prevents Outlook from sending repetitive replies to a single sender from whom you receive multiple messages. During a session, Outlook tracks who has received a response. If you exit and then restart Outlook, that’s considered a new session. The list of the senders who received automated replies is reset.

Short answer: I really don't think so...It wasn't designed that way.

Real Short answer: um...No!
TBerripubAuthor Commented:
TheITJedis : Didnt think so. will leave this open a bit longer to see if anyone else has some ideas.
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Dan CraciunIT ConsultantCommented:
I don't know on Office 365, but in hostings that use postfix and cpanel you simply set up an autoresponder for an address and it works. No need for a client to be opened.
Vasil Michev (MVP)Commented:
Just have in mind that automatic replies will only send 1 notification per email address.

In principle you can configure a Transport rule to reject with specific NDR message, but this will probably confuse the sender. It will also delete the message, so you will have to make further adjustments to the rule (copy it to other recipient first, etc)
Simon Butler (Sembee)ConsultantCommented:
Out of Office will only send a single message for each sender.
Automatic replies will send for each message and if you keep it very simple then it shouldn't require Outlook to be running all the time.

Although I cannot remember if Office365 allows automatic replies or not. It isn't something i tend to allow because of the chances of it causing an email loop.

Ben AraizaCommented:
I've tested this numerous times for a Shared Mailbox in Office 365.  It is only sending a single Auto Reply to each sender which is a huge problem.  Our client needs a Auto Reply sent EVERY time a email is received.  They use this to verify that invoices have been submitted and received.  Having to turn it off and back on every day is not a solution.

Is there a way to make it send a Auto Reply every time a email is received?
Simon Butler (Sembee)ConsultantCommented:
@ Ben Araiza Don't post to an old question that has already been answered - this site is not like a forum - it does not bump up the question to the list and no one is going to answer the query.

Start a new question where it will be seen by other experts.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now