Outlook 2013 Pro Install not Syncing All Calendar Appointments from 2007 Exchange Server

Posted on 2013-09-23
Medium Priority
Last Modified: 2013-09-23

We have a remote user who cannot get all of her appointments to sync to her new installation of Outlook 2013.  We are running Exchange Server 2007 here in house.  All of her appointments show up when she accesses OWA, but not all of them show up when she runs Outlook 2013 from her local machine.

I have tried running Outlook in Safe Mode, but that did not fix the problem.  Has anyone seen this or does anyone have a solution to my problem?  This is puzzling me.

Thanks in advance!
Question by:Notthead
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Accepted Solution

ezekielseyes earned 2000 total points
ID: 39514947
is the user running Outlook in Cached Exchange Mode? If so, try to temporarily disable cached mode to check if the appointments appear in online mode. If they all appear, simply re-create the ost file and it should be fine.

Author Comment

ID: 39515137
That worked!  I tried renaming the existing .pst file to .old, but this is not recreating a new one when I launch Outlook.  Is there another better method to recreating the .ost file?

Author Comment

ID: 39515157
I guess, do I need to re-enable the Cached Exchange Mode now that it is working or do I leave it off?  The .ost is not being recreated with it off.

Expert Comment

ID: 39515566
with the cached mode turned off, rename the *.ost file to *.old. Then turn cached mode back on and restart outlook.

Author Comment

ID: 39515571
Yep, that got it!  Thanks a million Zeke!

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