can't download files in IE after a malware cleaning

2 different machines, 2 different malware. When I try to download any files in IE, it starts to download, (x seconds remaining, x bytes downloaded.  it gets to 100%, says something like running security scan and then says this can't be downloaded.  I think it's a new problem after malware cleaning.  any advice?  I wind up using chrome to download after that.

both machines are windows 7 sp1 and both are, I think, IE 10.
BeGentleWithMe-INeedHelpAsked:
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aadihCommented:
What security software are you running?

If you temporarily disable your security software, could you then download the file?

Does the IE work okay (can download files) from safe mode with networking?
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BeGentleWithMe-INeedHelpAuthor Commented:
I had Norton and uninstalled it on at least 1 machine.  with no security software installed, still same issue of can't download (although actually, as someone on the web with the same issue noticed - it says it can't be downloaded, but if you go into the downloads folder, it's there!

so it's a bad message / a couple extra steps to run the file rather than usual.
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aadihCommented:
Well, it's good that it works.

[You may try a repair install, if you so wish.]
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Sudeep SharmaTechnical DesignerCommented:
Reset the IE to its defaults.

Open the Control Panel ==> Internet Options ==> Security (Tab).

Click on "Reset all Zones to default level"

Then click on Advance Tab and click on "Restore advanced settings"

Close IE and check again if that has fixed the issue.

Thanks,
Sudeep
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BeGentleWithMe-INeedHelpAuthor Commented:
SS: I did that initially with no improvement ; (

thanks guys.  I'll ignore it till the users complain : )
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aadihCommented:
Great. You made a wise decision. :-)
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