DPMRA service won't start on DPM server

Posted on 2013-09-24
Medium Priority
Last Modified: 2018-01-24
I recently upgraded to DPM 2012 SP1.  I am running it on Server 2012.
I am trying to run a restore job and keep getting a timeout error on the DPMRA service.

I try to start DPMRA and the error says could not start in a timely fashion.

Can someone point me to the log file location?

I have searched for solutions on this.  One thing I found pointed to a registry hive for the configuration info.  I checked this and I am not missing this entry.

Thanks for any help!
Question by:Pearltech2013

Accepted Solution

Pearltech2013 earned 0 total points
ID: 39517658
After doing a lot of research, I found a thread with the resolution as I had the exact same error message with manually starting DPMRA.exe.  See below.

I tried to start the "C:\Program Files\Microsoft System Center 2012\DPM\DPM\bin\DPMRA.exe" manually and it said that VssRequestor.dll was missing.

I found the VssRequestor.dll file on a client with the DPM 2012 SP1 agent installed ("C:\Program Files\Microsoft Data Protection Manager\DPM\bin\VssRequestor.dll") and copied it to the DPM server ("C:\Program Files\Microsoft System Center 2012\DPM\DPM\bin\VssRequestor.dll") and it worked.

Expert Comment

by:Radouane SIRAL
ID: 42444729
Thanks for sharing the solution, it happened to be the same for me.

Here is the relevant details for future help :)

Server : MSCDPM 2012 R2 RU13
Agent: I think 4.2.1205.0 (Not sure as I have no more access to the LAN)
Client OS: Windows 10 version 1607 (14393.1480), Anniversary Update

I had the same issue reporting that the file ''sisbkup.dll'' was missing when trying to launch these services:

c:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMClientService.exe
c:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe

As a workaround, I copied the file from another working machine then the DPM Agent GUI launched without crashing .

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