ProfessionalDataSystems
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Can't Save Word 2013 doc in my docs
Brand new pc with Win 7 PRO x64. Office 2k13 home and bus. When I try to save a test doc in Documents or desktop word hangs. I ran full scans with super antispyware, Eset, Sophos, Combofix and there are not viruses nor malware. I unplugged all devices except for mouse and keyboard. I am able to successfully save a doc using Wordpad. The strange thing is that if I create a new user it works fine but as soon as I transfer the data from the old user profile the problem occurs. The data in the old profile is just some word, pdf's etc. Nothing shared or hosted in it. Please help...
Something has corrupted your user profile - virus as yet unidentified or some other problem. It is generally very difficult to clean up a user profile.
Best approach: Carefully save everything you need (including email and favourites) from the existing problem profile. Then delete the profile. Make certain you have an alternate admin user profile *before* doing this.
Then create a new profile and you should be fine.
.... Thinkpads_User
Best approach: Carefully save everything you need (including email and favourites) from the existing problem profile. Then delete the profile. Make certain you have an alternate admin user profile *before* doing this.
Then create a new profile and you should be fine.
.... Thinkpads_User
ASKER
I tried that already. I create a new profile and I can save with no issue but as soon as I restore the Documents data the problem returns.
ASKER
BTW, I already tried this and it did not fix the issue:
http://support.microsoft.com/kb/921541/en-us?p=1
http://support.microsoft.com/kb/921541/en-us?p=1
I have not seen this before. The documents themselves must be corrupted.
(a) Are you sure your Virus scans were effective?
(b) Make a working folder in drive C - C:\temp . Give Everyone read and write access to temp. Do this from an admin userid. Copy all the documents into the temp folder.
Now log in as the problem user. Copy the documents from C:\temp to your user folder. Does this relieve the problem?
Also do an Office Repair (from Control Panel) to see if that works.
... Thinkpads_User
(a) Are you sure your Virus scans were effective?
(b) Make a working folder in drive C - C:\temp . Give Everyone read and write access to temp. Do this from an admin userid. Copy all the documents into the temp folder.
Now log in as the problem user. Copy the documents from C:\temp to your user folder. Does this relieve the problem?
Also do an Office Repair (from Control Panel) to see if that works.
... Thinkpads_User
ASKER
I changed all the save locations but when I go to save it forces me to hit browse which then hangs word.
Try a brand new document and see if a new document presents issues.
You may have some sort of document corruption (although on any large scale that would be new to me).
... Thinkpads_User
You may have some sort of document corruption (although on any large scale that would be new to me).
... Thinkpads_User
ASKER
That's exactly what I'm doing. I create a brand new doc with the word TEST. I try to save it and word crashes.
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Another thing to try is Word in Safe Mode.
1. Open Word, go to Options, Add-ins, and disable Add-ins. Make a note of what was enabled so you can restore them.
OR
2. Run WINWORD /SAFE to open Word in Safe Mode.
Try saving in Safe mode. You may have a bad Add-in (although that has not happened to me).
.... Thinkpads_User
1. Open Word, go to Options, Add-ins, and disable Add-ins. Make a note of what was enabled so you can restore them.
OR
2. Run WINWORD /SAFE to open Word in Safe Mode.
Try saving in Safe mode. You may have a bad Add-in (although that has not happened to me).
.... Thinkpads_User
ASKER
The issue was resolved by uninstalling an old program called TinyTerm which was an incopatible version for Windows 7. Thank you for the help anyway. All good suggestions.
@ProfessionalDataSystems - Thanks for the update and I was happy to help you with this.
.... Thinkpads_User
.... Thinkpads_User
ASKER