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PDF printing problem

I have a user who gets emailed filled in PDF files once a week or so when she prints that form it is missing the filled in part For example it has a line called Nane _________ when looking at it on the screen it ahs the persons name but when it prints the Name______ is there but the content is gone. If we send it to another ruser here they can print it fine. I'm sure its just some setting on this one users station but I've spent an hour looking for the solution on the internet and cannot find it. Has anyone else seen this
1 Solution
Naser GabajE&P Senior Software SpecialistCommented:
I suspect two things, one of them is your printer firmware is out dated.
however I recommend to try this one before we go to the firmware update.

The other thing that I'm thinking of is when you are on the page that you want to print it shows a line at the bottom of the screen that has icons in it (save, printer, up, down, ...etc).  Click on the printer and another window will pop up asking you to print and letting you change any of the setting for printing, use this window to print, but not to use the File-print at the top left of the screen.


Dan CraciunIT ConsultantCommented:
She needs to select "Document and Markup" in Adobe, or "Document and Annotations" if she uses Foxit.

Check the screenshots of the print dialogs:
Adobe print settingsFoxit print settingsHTH,
Dan may be right, this is the most common cause.

Failing that you may need to check the form properties in Acrobat. Fields can have various Common Property settings, one of them is 'Visible but doesn't print'

This would cause the symptoms you describe, but it is very unlikely that someone would use this setting as it is not a default setting.

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