Outlook/OWA not fully propagating user folders

Hi there
We have a new install of SBS 2011 standard. All pst folders have been imported and are ok on the workstations. However, we have 1 user that has a laptop that he uses from home. This was brought into the office, attached to the network, set up outlook and added a vpn so that he has access over the vpn from home to files and email. (This worked perfectly on SBS 2003.)
His desktop in the office has all of his outlook folders (there are loads) and all of the files are there too. His laptop is refusing to complete the sync in or out the office - or rather it says it up to date and half of the folders are empty. I removed his profile on the laptop and then replaced it. The files began to propagate - then 2 hours later, it says all files are up to date but half are empty. His desktop has all of the files in outlook. Also, if I logon to his OWA account, only half of the folders have anything in them - so just to conclude: desktop OK - all folders present and full. Laptop and OWA - all folders present but only the files in folders "a" to "l" are present, Folders "m" to "z" are visible, but with nothing in them
jad2009Asked:
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PJL2Commented:
Are these related to PST?
Does he have same PST files connected on both workstation and laptop?
Try \ecp instead of \owa
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jad2009Author Commented:
No - the pst was originally exported from the old system and imported to the mailbox on the SBS 2011 server - it is all there on the desktop via his mailbox on the exchange server (not the pst).
The laptop has been added as a client on the sbs 2011 network - even attached via the LAN the laptop is not fully propogating (same as OWA)
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PJL2Commented:
Sounds like snyc issue between workstation and exchange. If you have same problem owa and vpn...

Have a look at this link...
http://support.microsoft.com/kb/842284
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jad2009Author Commented:
I am a little confused why OWA would not reflect what the workstation is showing (it reflects what the laptop is showing)....I cannot get hold of the laptop now for a few days - but I will report back once I have it in the office again. In the meantime, I carry on looking at why OWA isn't showing the propagated folders....
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Simon Butler (Sembee)ConsultantCommented:
If OWA is only showing part of the content of the mailbox as seen on the workstation, then the problem isn't with the laptop. OWA is the true mailbox, and that is what the laptop has downloaded. The problem, as already stated, is between the workstation and Exchange. You need to get the content in to Exchange.

On the workstation, I would export the mailbox to a PST file, then open that PST file in Outlook to verify you have everything. Delete the OST file on the workstation and restart Outlook. The limited copy of data will come down. Then import the missing content from the PST file, which should get pushed up to the server and then downloaded by the laptop.

Simon.
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jad2009Author Commented:
Yes i will get on with that thank you Simon & PJL2
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PJL2Commented:
I am not sure what version of outlook you are using, so I will give you a link to explain how to sink workstation .ost with exchange...
http://support.microsoft.com/kb/842284
This will explain steps for various versions.

What is happening... it appears that your offline files (ost) are not synced between your workstation and exchange. Those emails that are on the workstation, not synced with exchange, can't be seen by any other client.

Once files are synced, all clients should be able to see all emails. This should fix problem with least amount of work. However, if this does not work, and unless you have further questions,  follow sembee2's advice.
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jad2009Author Commented:
Many thanks everyone for your advice. I looked into the sync status of missing folders and they were offline and not on the server. Once I clicked on the individual folder it did update. I have spent hours now updating each of the folders - this user has hundreds! All folders now appear on OWA and report as synched. I will delete the ost once the user has confirmed that he can see everything
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