OAB not working for some users
Posted on 2013-09-25
Hopefully someone can help here. I have a few users that are unable to use the Offline Address Book in Outlook 2010 which is generated by out Exchange 2010 server.
I am testing this by going to Send/Receive in Outlook and clicking Work Offline. Then I create a new email, click To and try to access the Global Address List. On the majority of machines this works perfectly fine and I can access the OAB offline. For some users however I get an error saying this action cannot be performed because the connection to the server is offline.
To try and fix this for these users I have tried creating a new Outlook profile. This had no effect so I created an entirely new Windows profile. This also did not work. Surely this cannot be a problem at the account level and why these users?! Any help would be greatly appreciated as I have no idea why these users cannot use the OAB.