Lotus Notes-"DELIVERY FAILURE ERROR"

Hi,
We are experiencing a Lotus Notes issue with converting to HTML. Several users have a thread gong back and fourth and after a certain point they get this message and we don't a work around.

"DELIVERY FAILURE: Error transferring to MAIL.UCG.COM;HTMLAPIProblem converting to HTML"

We tried starting a new email and pasting previous history in it, but that did not work. It only works when a user "breaks the chain" and starts a new blank email.

Any suggestions?
HTMLconversion-Problems.png
wishdAsked:
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Sjef BosmanGroupware ConsultantCommented:
More info, please... Which Notes and Domino versions? On Windows?

With the immediate suggestion to upgrade if you don't use 8.5.2 or newer.
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wishdAuthor Commented:
As of right now upgrade is out of my hands, we currently have lotus notes version 8.5.2 with windows 7 users

Running it on Windows 2003 server
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akhafafCommented:
Hi,,,

If you are not able to upgrade it 8.5.2 did you think about downloading and installaing the FixPack http://www-01.ibm.com/support/docview.wss?uid=swg24028680 ???

Could you please clarify if this problem happens when the users send emails to "johnkelly at boaweb.com" as shown in the snap or it is a problem with some other recepients too .


Best Wishes
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RartemassLife CoachCommented:
Are all the recipients internal or are there some external?
What format is the email in; MIME or Notes Rich Text?

Just how big are these threads? The subject field has a maximum string length and if it keeps getting FW: or Re: added it will eventually be too long. That will take some time but is an option to consider.

If they reply without history and reduce the subject to a few words does it send OK?
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Sjef BosmanGroupware ConsultantCommented:
Better contact IBM and log a problem with IBM. It seems a bug in the code somewhere.
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akhafafCommented:
Hi there Wishd Did you try the suggestions shown above ??
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wishdAuthor Commented:
I've requested that this question be deleted for the following reason:

Never found answer
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Sjef BosmanGroupware ConsultantCommented:
Asker didn't react on the comments of 3 Experts, yet intends to close the question. AFAIK that is not the right way to end a question.

Furthermore, was anything done with our suggestions?
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RartemassLife CoachCommented:
Agreed, more follow up required from asker.
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akhafafCommented:
Strongly agree with you experts ...
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wishdAuthor Commented:
Thank you
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Sjef BosmanGroupware ConsultantCommented:
°_°   Now that's not exactly what I meant...
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