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wishdFlag for United States of America

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Lotus Notes-"DELIVERY FAILURE ERROR"

Hi,
We are experiencing a Lotus Notes issue with converting to HTML. Several users have a thread gong back and fourth and after a certain point they get this message and we don't a work around.

"DELIVERY FAILURE: Error transferring to MAIL.UCG.COM;HTMLAPIProblem converting to HTML"

We tried starting a new email and pasting previous history in it, but that did not work. It only works when a user "breaks the chain" and starts a new blank email.

Any suggestions?
HTMLconversion-Problems.png
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Sjef Bosman
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More info, please... Which Notes and Domino versions? On Windows?

With the immediate suggestion to upgrade if you don't use 8.5.2 or newer.
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ASKER

As of right now upgrade is out of my hands, we currently have lotus notes version 8.5.2 with windows 7 users

Running it on Windows 2003 server
Hi,,,

If you are not able to upgrade it 8.5.2 did you think about downloading and installaing the FixPack http://www-01.ibm.com/support/docview.wss?uid=swg24028680 ???

Could you please clarify if this problem happens when the users send emails to "johnkelly at boaweb.com" as shown in the snap or it is a problem with some other recepients too .


Best Wishes
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Rartemass
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Hi there Wishd Did you try the suggestions shown above ??
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ASKER

I've requested that this question be deleted for the following reason:

Never found answer
Asker didn't react on the comments of 3 Experts, yet intends to close the question. AFAIK that is not the right way to end a question.

Furthermore, was anything done with our suggestions?
Agreed, more follow up required from asker.
Strongly agree with you experts ...
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ASKER

Thank you
°_°   Now that's not exactly what I meant...