Toshiba Display Driver

Hi,
I am attempting to install a display driver for a Toshiba Satellite L750 PSK1WU-0UP04G Windows 7 Home Premium laptop computer. The video adapter actually installed in or on the MB of the laptop is "Intel HD Graphics Family".

I have the correct driver which was downloaded from the Toshiba Support site based on the SERIAL NUMBER of this specific laptop. All of the drivers listed were for this laptop so supposedly I have the correct one.

The driver is an exe file with it's own install program. The install goes normally until it fails near the end. There is a generic message with no specific reason for the failure. I cannot locate a setup log with any specific reason for the failure, and the Windows logs do not contain an entry related to the setup failure.

I tried both the latest available driver, and earlier drivers from the same Toshiba Support site. Any suggestions on what to do next?
westoneAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

mrroonieCommented:
have you tried running a Windows update so it checks for 'Windows and other' updates? i'm surprised Win 7 didn't install an Intel driver on the OS install, an update should pick it up
0
aadihCommented:
Experiment: What happens if done from safe mode?
0
westoneAuthor Commented:
Ahh, I see Windows Update History shows it is attempting to install the driver, but it is failing with error code 800705b4. I am attempting to find out what that is about. There is a MS Fix it tool for that error I am going to try to run on the laptop.
0
Angular Fundamentals

Learn the fundamentals of Angular 2, a JavaScript framework for developing dynamic single page applications.

westoneAuthor Commented:
Well, the MS Fix It tool did not fix it after all. And the only thing I have been able to find about the error code is a problem with the internet connection during download. That doesn't apply here: Multiple attempts to install over several days and no known connection issue. A number of other devices are on the connection as well. It would be apparent if there was a problem.
0
westoneAuthor Commented:
Well, I also tried to install an updated Conexant Audio driver from Toshiba. Same result, it fails. And I had the antivirus disabled at the time. Scratching my head here.

Yesterday, I was able to successfully install a BIOS update, but that is not a Windows OS procedure.
0
oneononecompCommented:
Is there a chipset update for your machine?
0
westoneAuthor Commented:
No, the latest chipset driver was already installed.

I just tried to run SFC /scannow and it ran to 10%, then after a while reported it was not able to complete.

Will try your link.
0
westoneAuthor Commented:
Using the link provided, the Display driver now reports that the system does not meet the minimum requirements. This is just getting nowhere. Toshiba's own drivers for this specific computer don't even work. Okay, I'm getting frustrated and it's starting to show.
0
oneononecompCommented:
Perhaps a system restore is in order to a point prior to installing the drivers.  Then allow windows updates to find and install the updates.  Maybe this time they won't error out.
0
westoneAuthor Commented:
Will try this afternoon.
0
westoneAuthor Commented:
Okay, this is a repair, not my laptop, and there are no restore points available. I am discovering I cannot seem to get get anything done on this machine. I started it in Repair mode, logged in as Administrator, opened a Command prompt, and attempted to run SFC /scannow. Result: "Windows Resource Protection could not perform the requested operation"

I am going to try running the updates in Safe mode logged in as Admin, and try creating a new Admin user and run them that way, and see if I get any results.
0
mrroonieCommented:
you've probably come to the same conclusion as me by now - after everything you've done, it looks like there's something fundamentally wrong with the Windows install. if it were me i'd back it up, killdisk it and reinstall Windows. a repair install might be a better, less time consuming option for you though

http://www.sevenforums.com/tutorials/3413-repair-install.html
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
westoneAuthor Commented:
Yes, repair install has occurred to me. Thanks for the help.
0
aadihCommented:
You may try Windows repair before a reinstall.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.