outlook indexing

I have a user here that for whatever reason can go to the exact folder or rather sub folder in out look and do a search and the folder or file cannot be found? I have run an advanced search as well. I killed the cache mode in case and created a new profile and it does not work. Says file not found. I can place the mailbox on my desktop and do a search and it find everything I am looking for. I just ran a re-build of the index to see if that corrects the issue. Any ideas? This is office 2010 and windows 7 64 bits.
Dennis MillerAsked:
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Iradat SiddiquiCommented:

To rebuild the Index file of Outlook 2010 •Click on File > Options > Search tab
•Indexing Options > Advanced
•In the Index settings tab > Troubleshooting section
•Click on the Rebuilt button.

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Dennis MillerAuthor Commented:
I did that just a few minutes ago so we shall see if it worked. Good suggestion. I am waiting for it to finish. She has a huge outlook folder.
Dennis MillerAuthor Commented:
Worked great.
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