VSS errors on backup win2k8 sql 2008

client uses mozy online backup
right now they are getting snapshot errors.
here is the url to the error:
http://support.mozy.com/articles/en_US/Error_Message/SnapshotError4

usually when we have vss errors, regardless of product we run updates, reboot and udully we are all fixed up, this one is unique though.

they recently had issues with registry permissions on, which hey blamed on a windows update they ran prior to that. so they haven't run system updates for a long time.

i am scheduled to do system updates with them tonight..

is there a specific vss update that i can can run vs running total windows updates on the server, just to play things on the safe side..

found a vss update link but its for a different platform (listed below) wondering if there was anything that was specific to this platform:

http://support.microsoft.com/kb/940349

a specific vss update or procedure to clear this error would be appreciated.
jlaveryAsked:
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joelsplaceCommented:
Simple VSS issues are 1) disk too full & 2) server too busy at time of snapshot
DO NOT use any patches or fixes that are not for your specific OS I had MS working on VSS problems on a 2008 server once and they applied some fixes that were for 2003 and permanently broke VSS.  They said there was no way to fix it without a re-install.
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jlaveryAuthor Commented:
re-opened a ticket with more detail. answer provided not helpful in determining solution
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jlaveryAuthor Commented:
re-opened a ticket with more detail. answer provided not helpful in determining solution
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Windows Server 2008

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