RD Web Access Remote PC Opton not available when logging in Externally

Posted on 2013-09-25
Medium Priority
Last Modified: 2013-10-02
External BrowseInternal BrowseRAPWe have done upgrades of our servers from Windows Server 2012 Essentials to Standard using In place upgrade. As part of that process I am configuring RD Web Access. I have a few roadblocks and require assistance. The end result is for the users of a group (engineers) to have access to their remote desktops. I have:

1. Configured the RD Gateway
Created a connection authorization policy and Resource Authorization Policy
Created a Resource Authorization policy.
Added computers to the locally stored groups

When I access the RDWeb page from IIS  ( Browse Servername on *.443 (HTTPS) I am able to get to the " Connect to a remote PC page"  however when I connect via external web using https://remote.servername.com/RDWeb/ the connect to a remote PC option is not available.

My thought is that I am missing something here. Attached are the screen shots.
Question by:KarlSolid
  • 2

Expert Comment

ID: 39536756
I'm having the same issue!  did you find a resolution yet?

Accepted Solution

jcneil4 earned 2000 total points
ID: 39537051
Figured it out.  You have to specify the RD gateway server in the RD Web configuration.

On your RD Web Access server, please open IIS Manager.  In the left pane, please navigate to and select Sites\Default Web Site\RDWeb\Pages.  In the middle pane, double-click on Application Settings.  Please double-click on DefaultTSGateway and enter the FQDN of your RD Gateway.  

-Note your gateway needs to have a public FQDN and allow https (443) and RDP (3389) from the outside.

After making the above change please refresh the RDWeb page on the client and then test by trying to use the Connect to a remote PC tab from an external PC.

Also it seems that you need to be using IE to get this tab.

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

A procedure for exporting installed hotfix details of remote computers using powershell
Windows Server 2003 introduced persistent Volume Shadow Copies and made 2003 a must-do upgrade.  Since then, it's been a must-implement feature for all servers doing any kind of file sharing.
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
In this Micro Tutorial viewers will learn how to restore their server from Bare Metal Backup image created with Windows Server Backup feature. As an example Windows 2012R2 is used.

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question