Event ID: 51 in an old Seagate Free Agent Drive HDD

Hi, i am with bad luck with drives lately...

I have an old but with very few usage 500GB SEAGATE Free Agent External Hard Drive, and in less than a minute from connecting it to my Windows XP Pro x32 computer it starts showing the following WARNING on EVENT VIEWER:

Type: Warning
Source: disk
Event ID: 51

And inside Event properties it says " An error was detected on device \Device\Harddisk1\D during a paging operation. "

In computer management this drive is shown as DISK 1, online, k: (assigned letter), NTFS, and as HEALTHY....

I am using the drives original Power connector and USB cable.

I remember that i have seen this same WARNING Message some months the last time i connected this drive (more than a month ago) and also a few times before that, but i didnt give many importance to it....

So my questions are:

A - Is this a sign that the Drive is failing? or is it something else?

B- I want to inmediately make a Manual Backup of this drive into another external HDD that i have. Will it be safe for me to do this right now, or should i run some tests first?

C- If the drive is not failing, How can i fix this issue?

Thanks in advance.

Note: If you can, please visit this other question regarding an issue with another HDD:
New 2 TB HDD shows only 1020 GB Free Space
Who is Participating?
noxchoConnect With a Mentor Global Support CoordinatorCommented:
Javier, your solution could be (if replacing USB cable or opening the box is not a fix) firewire PCI card like this one: http://www.amazon.co.uk/b?ie=UTF8&node=430534031
Then you will have it on both machines without need to use USB interface of the drive.
Or even eSATA interface like this one: http://www.lacie.com/intl/products/product.htm?id=10331
Through pci card you can extend the abilities of your external drive easily. Just a matter of costs.
noxchoGlobal Support CoordinatorCommented:
As far as I know the FreeAgent drives do not have a wall set power supply, does your? If not then can you connect this drive via powered USB hub to the machine?
And finally connect this drive to another PC and see if you get similar event. With the USB drives you can expect that power which is supplied by motherboard is not enough for your usb drive. And even if the problem is in drive it does not mean that the HDD in USB box itself is bad. It could be the problem in usb controller of the usb box. Easy to check by taking the drive out and connecting it directly to the PCs SATA port.
unrinoceronteAuthor Commented:
Hi Noxcho, well it is an OLD FreeAgent Pro external HDD, and it does come with its own AC Adapter. It can not work without it using only USB...

Here is te model link on amazon:
Seagate FreeAgent Pro 500 GB

I just test it in another computer and the same WARNING shows in Event Viewer. Actually i didn mentioned it before, but it is not just ONE warning, for example this last time, in the 15 minutes that the Drive was connected, it reported around 125 Warning messages, all the same Event 51...

Do you still think it could be the USB Controller of the USB Box? If so, as you can see, this model has a case that seems very difficult to OPEN...I think i would have to break it in order to take out the Drive and connect it to a Sata Port...

This model comes with an USB2 and ESATA port, but none of my pcs have ESATA... It also comes with an exchangeable FIREWIRE 1394 interface module, which i can try out. Please let me know if i should do this since it would take me a couple of minutes to remove the USB eSata module and install the FIREWIRE one...
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sure it can be the usb power - usb  supplies Max 5 V at 0.5 A = 2.5 W Max, and not all boards deliver even that.
i always suggest to connect ALL USB drives with their power, or via a POWERED usb hub like :

unless you have USB 3.

but it can be a surface problem on the drive so best run a diag on it.

here's the diag for it :  http://www.seagate.com/support/downloads/item/goflex-software-diags-master/
noxchoGlobal Support CoordinatorCommented:
Ok, the question with the power supply has been cleared.
Now another attempt. Copy out the data from this drive to another drive and then delete the partition of USB drive.
Disconnect the drive and connect it again. Does it still generate errors?
Also I recommend you trying it with another USB cable.
Sudeep SharmaTechnical DesignerCommented:
Run the following command from the command prompt and post the output of the file here:

reg query "HKLM\System\ControlSet001\Control\Session Manager\Memory Management" /v ExistingPageFiles > %temp%\query.txt && %temp%\query.txt

unrinoceronteAuthor Commented:

1- I changed the USB module to the FIREWIRE module and when connected to the computer there IS NO warning events any more. Everything works fine. I have tried transfering big files several times and it works OK. No event Ids...

2- I then tried putting back again the USB Module, and the WARNING messages in Event Viewer started popping back again. Also i have noted some other Event IDs: 57 (ftdisk), 50 (ntfs), and as always tons of Event IDs 51 (disk)

3- Of those Events, i am most worried about the Event ID 50 which description says: " 
(Delayed Write Failed) Windows was unable to save all the data for the file..... etc...

4- Also in The Desctop Task Bar, near de CLOCK, a popup Message appeared with the following message:  "Windows Delayed Write Fail / Error copying file or folder ... E:\$Mft. ..., etc "

5- So it definetely seems it is the USB connection. I guess there are 3 possibilities:
- The Usb Cable (i have tried with other cables and the same
- The Usb removable Module
- The Usb controller inside the Drive as Noxcho mentioned.

6- So what should i do now to fix this? For now i can manage with one computer with FireWire, but that is the only computer that has that kind of port, and i need to use this Drive in Different computers for time to time...I know i could keep it attached to the firewire PC and then access it by Network Sharing, but i would rather try to fix the USB issue if that is possible.

7- Also a very strange thing happened which now i remember happened to me a copule of times several months ago. And is that after trying to copy Files from this Drive to a Computer, the folder could not complete tranfer and suddenly the drive DISSAPEARED from MY COMPUTER and from DISK MANAGEMENT.   This happens ONLY while connected via USB. When is FIREWIRE everything works OK.

8- NOBUS: After my explanation here do you still think it could be a SURFACE problem? Should i still run the Seagate Diagnostics you suggested? Should i do this while connected via FIREWIRE or by USB?

9- NOXCHO: Ok also after my explanation do you hink that i should copy the files to another Drive and then Delete the Partition?  I rather not make this as first options since in there i have an Automatic Backup of an old computer which drive is dead now... I have to restore that Backup First...

10- SSHARMA: Should i run your Command on command prompt while connected to FIREWIRE (which works OK),  while connected via USB (which gives the warning Event Id)
noxchoConnect With a Mentor Global Support CoordinatorCommented:
That's definitely USB problem. Still not clear if the USB contoller of motherboard or the controller on drive is responsible for this. Do you have another USB drive to connect it to this computer and see if you get same errors? This way you could narrow the problem suspect list.
unrinoceronteAuthor Commented:
NOXCHO:  Well i have tried this drive in other 2 computers and it behaves the same while on USB. (I mean badly in all 3 computers while on USB).

I have also tested using OTHER External Drive in the 3 computers and it works OK in all of them.
nobusConnect With a Mentor Commented:
i believe your model can't be opened - right?
otherwise you could install the disk directly on a sata cable - to be sure the disk is OK; leaving usb bridge, or cable as possible causes.

note that errors are NOT handled well over USB -  so it can even be the disk is ok (as you found out by using firewire); so this points to the usb bridge or cable

swap what you can...is all i can say
unrinoceronteAuthor Commented:
Yeah this model can not be opened... But since it works ok in firewire i think the Drive has no problem at all. But as you say, it can be the cable or the USB Brigde  interchangeable module...

The cable is USB 2, from USB to MiniUSB (the Port at the drive is miniusb). So i only have one other cable and i have tried with it but it gives the same problem. This other cable is not a quality cable but i will try to buy a good one.

So other option is for me to try to buy a Replacement interchangeable USB module?  Or can this be solved by NOXCHO´s procedure:
" Now another attempt. Copy out the data from this drive to another drive and then delete the partition of USB drive.
Disconnect the drive and connect it again. Does it still generate errors? "
unrinoceronteAuthor Commented:
Excellent Idea Noxcho, i might get one of the Firewire PCI card. The esata seems pretty expensive, and i dont think i need that much speed for this old backup drive...

Thank you!
noxchoGlobal Support CoordinatorCommented:
You are welcome.
nobusConnect With a Mentor Commented:
the only other option is opening the case like this :
and use the disk as a normal sata drive

you can then buy another usb bridge case like this USB 3.0 one :
unrinoceronteAuthor Commented:
Thanks Nobus, that is a good explanation to open the drive case. I will first use the drive with Firewire for a time and see if its comfortable enough for me.

Just a last dumb question, the Akasa case looks very good, but a little expensive. Is there any particular reason why it should be an aluminum case llike that one? Or could i just buy any case at Amazon that has very good reviews but cheaper?

Since this is a 5 or 6 year old Drive, will it be compatible with a USB 3.0 CASE? I mean i know that Usb 3 is backward compatible, but will it work at USB 3?  (of course if the computer i use it on has a usb 3 port)...
noxchoGlobal Support CoordinatorCommented:
Yes, you can buy any cheaper case.
And the USB3.0 compatibility depends not on the drive's age but its interface. Most of these cases are for SATA drive. And if your drive inside the box is SATA then it is compatible with USB3.0 case.
a particular reason is that it will last longer than a plastic one. (one drop from the table can shatter plastics)  
for the rest - it is only an example - i have no ties with Akasa, but have a couple of these cases
unrinoceronteAuthor Commented:
Ok , thank you NOBUS and NOXCHO for your help with this issue.

So far the drive is working very well with the FIREWIRE connection. I think my best solution for now will be to buy the PCI FIREWIRE cards, and if in the future (since it is only 500GB) i give this drive to my girlfriend or parents, i might open it and put it in an new Case.

Both are viable options for me.  Thankyou.
thanks for feedback, urinoceronte
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