I have a new client that we are replacing their old SBS 2003 server with a Windows Server 2012 and Exchange 2013 (both running as guest OSs in Hyper-V).
They have a fax machine that gets faxes from students signing up for a class. The fax machine would then email the incoming fax from panasonicfax@clientdomain.
org to firstname.lastname@example.org
But, something is blocking the emails from the fax machine (panasonicfax@clientdomain
.org) to email@example.com
Here is the latest refusal message that I got when I checked the panasonicfax.com's email inbox after it tried to email a fax to firstname.lastname@example.org
Delivery has failed to these recipients or groups:
A problem occurred while delivering this message to this email address. Try sending this message again. If the problem continues, please contact your helpdesk.
The following organization rejected your message: [126.96.36.199].
Diagnostic information for administrators:
Generating server: omx.cbeyond.com
[188.8.131.52] #<[184.108.40.206] #5.0.0 smtp; 5.1.0 - Unknown address error 550-'5.7.1 Recipient rejected (R4)' (delivery attempts: 0)> #SMTP#
Original message headers:
X-HAT: Sender Group CUSTOMER_RELAY, Policy $RELAY applied.
Received: from mail.clientdomain.org (HELO SC750B01) ([220.127.116.11]) by
omx.cbeyond.com with ESMTP; 25 Sep 2013 17:11:24 -0400
Date: Wed, 25 Sep 2013 04:59:09 -0500
From: "panasonicfax@" <clientdomain.org email@example.com>
Subject: Forwarded Image from:
X-Mailer: Network Scanner System
The client has a mail washing service that all inbound and outbound emails pass through. the 18.104.22.168 ip in the quoted text is the real IP address of the mail washing service.
The 22.214.171.124 IP is the external email address of the client (actually changed to protect the client - but you know what I mean).
When the fax machine sends an email, it goes out via Cbeyond's (their phone line/fax line/internet provider) SMTP relay over land lines to the GFI mail washing service then to the on-site exchange 2013 and (I suppose) into the proper mailbox.
Can you tell me where the email is being rejected? It looks like it is being rejected by the mail washing service at 126.96.36.199 to me.
Am I reading this right? Is 188.8.131.52 rejecting the email?