My OS is win 7 Prof 64 bit and I use McAfee antivirus.  Of late my pc was acting weird, my Outlook 2007 lost some folders, emails sent were not going to the right Outbox under the email that I have, and I was getting too many Pop up ADs, redirects when I place the cursor on an empty space on a page on a web site where I was redirected to, and continuous requests to install an update for iE browser, or Adobe flash or FlV players.  
After failing to resolve the problem I called Microsoft to resolve the Outlook 2007 as it was critical to my office.  

The initial diagnosis was that the data files were corrupted, and I was redirected to a affiliate, called Robarantech who diagnosed that I was infected with the virus csrss.exe and that McAfee did not block it, and they cleaned it out and restored the corrupted data files and suggestged that I install instead Symantec's Endpont protection and Network Access Control.  I went along with their advice.
  My Q is how come McAfee could not detect this virus and also how good is this new Symantec Endpoint which has just been installed, so it is too early to say.
  Hope to receive some feedback from the Experts of my experience.  Thank u.
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


There is an independent rating site with some really excellent ratings on security solutions here:

Symantec Endpoint Protection has always been regarded as one of the best enterprise class security products around and the independent tests / ratings confirm this.
Dan CraciunIT ConsultantCommented:
No antivirus will detect 100% of the viruses.
That being said, at certain points in time, some A/V solutions are better than others. From the top contenders, it's more a matter of cost/personal preference to determine what you use. And most people (me included) swear by their A/V brand that it's the best :)

You should make your choice from the top 10 based on price and resource utilization. I never understood why people install A/V suites that basically cripple their systems (anyone tried KAV on an old computer?).

Sudeep SharmaTechnical DesignerCommented:
No single security would be able to detect remove or prevent you from getting infected or getting your system clean.

We always need something or the other to make sure that we do not install, execute, download or view anything which is suspicious.

I always recommend the following article from EE to users who are infected or want to gain some knowledge on this front. (Basic Malware Troubleshooting) (Rogue-Killer-What-a-great-name) (Stop-the-Bleeding-First-Aid-for-Malware)
Malware Fighting – Best Practices

Happy surfing.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jegajothyretiredAuthor Commented:
Excellent advice, thank u. I have copied to my pc for future reference.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.