Posted on 2013-09-25
My OS is win 7 Prof 64 bit and I use McAfee antivirus. Of late my pc was acting weird, my Outlook 2007 lost some folders, emails sent were not going to the right Outbox under the email that I have, and I was getting too many Pop up ADs, redirects when I place the cursor on an empty space on a page on a web site where I was redirected to, and continuous requests to install an update for iE browser, or Adobe flash or FlV players.
After failing to resolve the problem I called Microsoft to resolve the Outlook 2007 as it was critical to my office.
The initial diagnosis was that the data files were corrupted, and I was redirected to a affiliate, called Robarantech who diagnosed that I was infected with the virus csrss.exe and that McAfee did not block it, and they cleaned it out and restored the corrupted data files and suggestged that I install instead Symantec's Endpont protection and Network Access Control. I went along with their advice.
My Q is how come McAfee could not detect this virus and also how good is this new Symantec Endpoint which has just been installed, so it is too early to say.
Hope to receive some feedback from the Experts of my experience. Thank u.