Posted on 2013-09-25
Medium Priority
Last Modified: 2013-11-22
My OS is win 7 Prof 64 bit and I use McAfee antivirus.  Of late my pc was acting weird, my Outlook 2007 lost some folders, emails sent were not going to the right Outbox under the email that I have, and I was getting too many Pop up ADs, redirects when I place the cursor on an empty space on a page on a web site where I was redirected to, and continuous requests to install an update for iE browser, or Adobe flash or FlV players.  
After failing to resolve the problem I called Microsoft to resolve the Outlook 2007 as it was critical to my office.  

The initial diagnosis was that the data files were corrupted, and I was redirected to a affiliate, called Robarantech who diagnosed that I was infected with the virus csrss.exe and that McAfee did not block it, and they cleaned it out and restored the corrupted data files and suggestged that I install instead Symantec's Endpont protection and Network Access Control.  I went along with their advice.
  My Q is how come McAfee could not detect this virus and also how good is this new Symantec Endpoint which has just been installed, so it is too early to say.
  Hope to receive some feedback from the Experts of my experience.  Thank u.
Question by:jegajothy

Expert Comment

ID: 39523647

There is an independent rating site with some really excellent ratings on security solutions here:


Symantec Endpoint Protection has always been regarded as one of the best enterprise class security products around and the independent tests / ratings confirm this.
LVL 35

Expert Comment

by:Dan Craciun
ID: 39523652
No antivirus will detect 100% of the viruses.
That being said, at certain points in time, some A/V solutions are better than others. From the top contenders, it's more a matter of cost/personal preference to determine what you use. And most people (me included) swear by their A/V brand that it's the best :)

You should make your choice from the top 10 based on price and resource utilization. I never understood why people install A/V suites that basically cripple their systems (anyone tried KAV on an old computer?).

LVL 30

Accepted Solution

Sudeep Sharma earned 2000 total points
ID: 39524173
No single security would be able to detect remove or prevent you from getting infected or getting your system clean.

We always need something or the other to make sure that we do not install, execute, download or view anything which is suspicious.

I always recommend the following article from EE to users who are infected or want to gain some knowledge on this front.

http://www.experts-exchange.com/A_1940.html (Basic Malware Troubleshooting)
http://www.experts-exchange.com/A_4922.html (Rogue-Killer-What-a-great-name)
http://www.experts-exchange.com/A_5124.html (Stop-the-Bleeding-First-Aid-for-Malware)
Malware Fighting – Best Practices

Happy surfing.


Author Closing Comment

ID: 39524328
Excellent advice, thank u. I have copied to my pc for future reference.

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