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Hi,<br />
<br />
If the answer is satisfied, please assign points and close the question as solved.<br />
<br />
Rikin
</div>


Hi,

If the answer is satisfied, please assign points and close the question as solved.

Rikin

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Dear Experts:<br />
<br />
We have implemented CRM for sales and customer care, development and UAT is completed , as usual there is a resistance in using, few top managers says spread sheet is faster and everything can be done in one sheet but in CRM need more steps to do a task.<br />
<br />
can anybody please provide the list of advantages of CRM over spreadsheet.
</div>
</div>


Dear Experts:

We have implemented CRM for sales and customer care, development and UAT is completed , as usual there is a resistance in using, few top managers says spread sheet is faster and everything can be done in one sheet but in CRM need more steps to do a task.

can anybody please provide the list of advantages of CRM over spreadsheet.

spread sheet VS CRM

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.

Microsoft Dynamics

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.