Link to home
Start Free TrialLog in
Avatar of SIDESHOWBLAH
SIDESHOWBLAHFlag for United States of America

asked on

WinXP will not install updates [Error number: 0x8024D007]

I have a WinXP PC that has stopped installing updates.  It seems to be trying to install the "latest version of Windows Update" after "downloading", then "registering".  Then I get an error page with [Error number: 0x8024D007].  I assume there is something on this PC that should not be there, but Kaspersky and MalWareBytes claim that it is malware free.  So I have tried registering the DLLs from the MS KB article here:http://support.microsoft.com/kb/956701 and nothing changed.  Also, tried to get the MS FixIT thing to repair it and it was unable to repair it.  Anyone got another scanner that I might try or some way to get this PC to start installing updates again?  Thanks.
ASKER CERTIFIED SOLUTION
Avatar of tegenius
tegenius
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Avatar of Steve Smith
Steve Smith
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of SIDESHOWBLAH

ASKER

thanks for the help. I ran rhe malicious software removal tool and it found nothing.  FYI- the version of wuapi.dll= 7.4.7600.226 according to the file properties.  If I attempt to stop the Windows update service I am told that it is not started.  Then I downloaded the update utility, even though it seems to be the same version that is installed and not working currently, and when running this install, it seems to go through most if not if not all of the installation, then gives the same error: 0x8024D007.  I am running a Panda scan on it currently.  Thanks
I am seeing this and found this to rectify the issues yo are seeing

http://support.microsoft.com/kb/956701
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
I have scanned with Panda, MalwareBytes, Kaspersky, and Security Essentials now and all are showing that it is clean.  So I thnk it is clean, but has been damaged in the past probably by malware.  So I may just have to live with the broken Windows Update until this OS can be reinstalled.  And I think WinXP is EOL soon anyway.  Thanks for the help.