WinXP will not install updates [Error number: 0x8024D007]

Posted on 2013-09-26
Medium Priority
Last Modified: 2013-10-23
I have a WinXP PC that has stopped installing updates.  It seems to be trying to install the "latest version of Windows Update" after "downloading", then "registering".  Then I get an error page with [Error number: 0x8024D007].  I assume there is something on this PC that should not be there, but Kaspersky and MalWareBytes claim that it is malware free.  So I have tried registering the DLLs from the MS KB article here:http://support.microsoft.com/kb/956701 and nothing changed.  Also, tried to get the MS FixIT thing to repair it and it was unable to repair it.  Anyone got another scanner that I might try or some way to get this PC to start installing updates again?  Thanks.

Accepted Solution

tegenius earned 400 total points
ID: 39524428
Have you tried obtaining the latest version of the windows update agent?

LVL 17

Assisted Solution

Steve earned 400 total points
ID: 39524431
the %windir%\softwaredistribution\downloads folder is where windows update stores the downloaded updates - take a backup to another location then empty the contents (keep the downloads folder there), reboot and retry
LVL 14

Assisted Solution

comfortjeanius earned 800 total points
ID: 39524471
You can try Malicious Software Removal Tool

or you can run Portable Update on a known working workstation and this will allow you to save the updates to a removable media and you can take that removable media and install the updates on the problematic workstation.
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LVL 30

Assisted Solution

by:Sudeep Sharma
Sudeep Sharma earned 400 total points
ID: 39524476
Following the advice from tegenius and sgsm81, try this step by step:

1. Download Windows update agents
Make sure you download the relevant architect of the installer. There are different installer for different architects like 32bit, 64bit and Itanium based.

Note: The latest version of Windows Update agents is "7.6.7600.256", however there is no installer available for it from MS.

For an x86-based computer

For an x64-based computer

2. Stop the Windows Updates Service
To stop the Windows Update service, go to Start > Run and enter C:\Windows\System32\Net stop WuAuServ

3. Next, reinstall the Windows Update Agent.
Windows might displays the following dialogue box as a response:
"Install is not needed since windows update agent is already installed."

In this case, right-click the downloaded .exe file, go to Properties and in the file name box amend the file name so it reads:
WindowsUpdateAgent20-x86.exe /wuforce

WindowsUpdateAgent30-x64.exe /wuforce

You should then be able to proceed with installation.

4. Deleting Windows Update Temporary Folder
Browse to Windows installation directory (mostly C:\Windows or C:\WINNT)
rename the folder "SoftwareDistribution" to "SoftwareDistributionOLD"

5. Finally, Start the Windows Updates Service
After installation has completed, go to Start > Run and enter C:\Windows\System32\Net start WuAuServ to restart the service.

Finally reboot the system and check for the updates again and let us know if it worked.


Author Comment

ID: 39527516
thanks for the help. I ran rhe malicious software removal tool and it found nothing.  FYI- the version of wuapi.dll= 7.4.7600.226 according to the file properties.  If I attempt to stop the Windows update service I am told that it is not started.  Then I downloaded the update utility, even though it seems to be the same version that is installed and not working currently, and when running this install, it seems to go through most if not if not all of the installation, then gives the same error: 0x8024D007.  I am running a Panda scan on it currently.  Thanks
LVL 10

Expert Comment

by:Tony Barkdull
ID: 39531619
I am seeing this and found this to rectify the issues yo are seeing

LVL 14

Assisted Solution

comfortjeanius earned 800 total points
ID: 39533881
You can also try and scan with MaMalwarebytes


Author Comment

ID: 39537780
I have scanned with Panda, MalwareBytes, Kaspersky, and Security Essentials now and all are showing that it is clean.  So I thnk it is clean, but has been damaged in the past probably by malware.  So I may just have to live with the broken Windows Update until this OS can be reinstalled.  And I think WinXP is EOL soon anyway.  Thanks for the help.

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