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Outlook 2013 not receiving updated GAL from Exchange 2010
New users added to Exchange 2010 are not showing up in the Global Address List on Outlook 2013 clients. I have tried forcing a sync of the calendar and the users still do not show up. If I check the GAL on OWA or on Outlook 2003 the GAL is correct.
I usually follow this guide to push the GAL
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_8392-Manually-Update-Global-Address-List-GAL-on-Exchange-2010.html
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_8392-Manually-Update-Global-Address-List-GAL-on-Exchange-2010.html
ASKER
The users have been in the system for much more than 24 hrs. I did try forcing a rebuild. I followed the instruction in the link given by NRhode and it worked if I manually deleted the .oab from the user profile. However doing this for every user especially if I have to do it everytime I change the GAL is not practical.
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That did it! Thanks so much!
You can try a force rebuild of the GAL.
Open Exchange Management Console
- Organization Configuration
-- Mailbox
--- Offline Address Book tab
----- Right click the "Default Offline Address Book" and select 'Update'.