I created a user account through Active Directory instead of the server 2012 essentials dashboard. I then imported the user account using powershell.
In the dashboard, I then modified the user account to assign folder permissions, remote access, and added Office 365 account.
There is now a duplicate user listed in the dashboard (see attached screenshot).
The second "duplicate" user has a login name of "domain\username" instead of just the username.
The user cannot log on to the remote access webpage with either username.
I want to delete the second user (domain\username). The option to "Assign Office 365 account" is displayed (highlighted in screenshot), but when you go into the user account properties the 365 account is listed. It is the same Office 365 account as the original user.
Error when trying to deactivate the user account:
Cannot retrieve the user account information. An unknown error prevented the wizard from retrieving the user account information. If this problem persists, restart the server, then try again.
I want to attempt to delete the duplicate user, but I do not want to accidentally delete the Office365 profile.
Thank you for your help!