can't create folders on file server

i have a user who has full access to folders that are shared from a file server and recently that user is unable to create a new folder within the shares. this was not an issue before.

other users can still create folders, but this one user cant. rebooting and updating the user pc and server did not help.

please advise.
datatechdcAsked:
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misfit139Systems AdministratorCommented:
Check if you have Quota Management enabled on the drive the share sits on, it's possible the user has reached his/her quota.
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datatechdcAuthor Commented:
It's a share that everyone uses
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Server_JockeyCommented:
Can the user copy folders to the share? Check to see if there are invalid characters being put in the folder name.
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datatechdcAuthor Commented:
the user can copy folders in but cannot create any. even just clicking new folder or right click and new folder is not a possibility for them.
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misfit139Systems AdministratorCommented:
even just clicking new folder or right click and new folder is not a possibility for them.

Do you mean the option isn't available or they're getting an error when trying..? If the options aren't visible then it may be a corrupt registry or if they get an error what's the error?

Can they create folders on their local drive or on other shared drives? Is there another share on the Server / SAN where they can't create folders and if so can they create folders on it.

Please provide some more information about the environment.
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datatechdcAuthor Commented:
looks like it is local pc registry issue. the user cannot create folders on the local machine either. what should i check?
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misfit139Systems AdministratorCommented:
I found this which you might find helpful -

Option to Create New Folder Missing
1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
 
2. Locate and then click the following registry subkey:
 
HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New\
 
3. Please check if the value for (Default) is: {D969A300-E7FF-11d0-A93B-00A0C90F2719}
 
If the issue persists after changing the registry key value, please continue to try the following suggestions:
 
1. Click Start, type regedit in Search Bar, and then click regedit in the Programs list.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
 
2. Locate and then click the following registry subkey:
 
HKEY_CLASSES_ROOT\Folder
 
3. Right click on the Folder key on the left pane, and then select "Export" to backup this registry key.
4. Go to my Skydrive and download folderfix.zip file.
5. Save the folderfix.zip file on to your Desktop.
6. Right click and extract the folderfix.reg file.
7. Right click on the folderfix.reg file and then click Merge.
8. Click Yes to confirm the modification.
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datatechdcAuthor Commented:
the registry entry was correct so i used your fix and it worked. thanks.
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Windows Server 2008

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