Outlook XP Crashes When Replying to Email Sent from Android

We have numerous computers running Windows XP with Office/Outlook XP (SP3) in our corporate/Exchange environment where Outlook crashes every time a user clicks Reply on an email that was sent from any Android device. It's very strange and has reportedly been happening for a year or so. The problem still occurs after starting Outlook in safe mode.

From my failed search efforts, I'm really surprised that I can't find anyone else reporting this -- in spite of the fact that Office XP is obviously way outdated. I work in local government with a problematic budget, so no point in even going there.

To be clear, the crash only occurs when specifically replying to an email sent from an Android device. Multiple repeatable instances exist amongst various users and computers. Our present workaround is to use Forward instead of Reply.

I'd appreciate any insight and recommendations.

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archersloAsked:
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Iain MacMillanIT Regional Manager - UKCommented:
i know you said budgets are problematic, but its only going to get worse when XP support gets pulled next April, there have been some massive changes in Office in recently years, and your issue is likely to do with the fact that Android didn't exist back when Office XP was released (2001) and there hasn't been any updates in 9 years.

it could be a formatting issue with the message, given most smartphones use HTML messaging except iOS if i recall, so replying to an HTML message might be triggering an issue with Outlook message formatting or indeed what ever version of IE you have installed, as its usually set as the default HTML editor (if you have selected Word as the editor, you might want to switch it to IE to see if it helps or vice versa).  You should also try to have IE8 installed on your XP boxes, its the last release for XP, only Vista and above can use IE9 or 10.

you should also see if you can open the android message as plain text, but usually you can only change the format once you choose to reply or forward, so that might by tricky to test.

good luck with your testing....
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archersloAuthor Commented:
it could be a formatting issue with the message, given most smartphones use HTML messaging except iOS if i recall, so replying to an HTML message might be triggering an issue with Outlook message formatting or indeed what ever version of IE you have installed, as its usually set as the default HTML editor (if you have selected Word as the editor, you might want to switch it to IE to see if it helps or vice versa).  You should also try to have IE8 installed on your XP boxes, its the last release for XP, only Vista and above can use IE9 or 10.

I did already try switching the editor and we do have all other latest-available updates applied (e.g. IE 8).

Thanks very much for your input. It looks like the affected users will have to live with the "forward" workaround for now. Hopefully, the bean counters will find a way to get these machines and software replaced before April rolls around. My hands are tied in that regard.
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Iain MacMillanIT Regional Manager - UKCommented:
no worries, its an unfortunate situation, as i think even Office 2003 would perhaps work in your favour in this case.

It's hard to test unless you get a trial download of a more recent Office version to see if the issue is negated.
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archersloAuthor Commented:
Just "living with it" seems to be the only option. No other unique solutions were put forward.
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