Folder Redirdction on XenApp 6 Server 2008 R2

My client has a XenApp 6 system running on Win Srv 2008 R2. There are two XenApp servers . Everything was working fine until recently when they created a new Citrix user and the Folder Redirection for 'Desktop' and 'Start Menu' stopped.

In this environment all users the log in to XenApp have their Desktop and Start Menus redirected to a drive on the server where they have Read rights. Both are shared so users do not need or have write access to these locations (standard Citrix Policy). This is all done by GPO.

The mappings are:
Desktop - 'K:\Custom\Desktop'
Start Menu - 'K:\Custom\Start Menu'

Its not an NTFS Permissions issue as when I log the test user (phil.colins) onto the server, that account can browse to the K drive folders no problem. Checking 'Effective Permissions' to these locations also prove same.

Its not the "Move Contents" setting as the users only read only access and if the client moved the contents of the current folder, the contents would be available to all users on Citrix.

Having checked  the Group Policy Results Wizard for that user on one of the XenApp servers it reports:
"Component Status hide
Component Name Status Last Process Time
Group Policy Infrastructure Success 27/09/2013 11:31:58
Citrix Group Policy Success 27/09/2013 11:31:31
Folder Redirection Failed 27/09/2013 11:31:31
Folder Redirection failed due to the error listed below.
Cannot complete this function.
Additional information may have been logged. Review the Policy Events tab in the console or the application event log for events between 27/09/2013 11:31:31 and 27/09/2013 11:31:31. "
Check under Policy Events and:
"Windows failed to apply the Folder Redirection settings. Folder Redirection settings might have its own log file. Please click on the "More information" link."
Check Under Server Manager Group Policy Log and:
Really at a lose here.

If I run the GPO Results on a user that hasnt got this problem:
"Component Statushide
Component Name Status Last Process Time
Group Policy Infrastructure Success 26/09/2013 16:39:42
Citrix Group Policy Success 14/09/2012 09:22:16
Deployed Printer Connections Success 26/09/2013 13:22:36
Folder Redirection Success 20/06/2013 08:17:46 "

Any ideas?
LVL 13
Mark GalvinManaging Director / Principal ConsultantAsked:
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It could be permission checking.  (Although, if it were, I would have expected this to be a problem before now).  

If I remember right, there is a gpo setting to tell Windows not to check for ownership of the folder before redirection.  I'm on my home machine, so I don't have easy access to look it up.  But, I believe I remember doing this a few years back.

Double check that offline files are not enabled.
Mark GalvinManaging Director / Principal ConsultantAuthor Commented:

I haven;t forgotten about this.

I have been making changes to the GPOs that apply to the XenApp servers and then waiting for  gpupdate to happen. Each time I run gpupdate /force all users get disconnected and they are getting a bit annoyed at this!!

So changes happening over night and then test again the next day.

Still trying to locate the inconsistency

Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
Hi followers

Thw issue was corrupt GPOs. We recreated them and it all worked.


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Mark GalvinManaging Director / Principal ConsultantAuthor Commented:
The issue was corrupt GPOs. We recreated them and it all worked.
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