Access not displaying images

I have a customer who is getting this error when trying to display a jpeg:

<AccessFile> doesn't support the format of the file <path to image> or file is to large. try converting the file to BMP or GIF format.

This customer is using Access 2003 on a terminal server. The image that is trying to be opened is very small (around 15 kb). I have already instructed the IT department to install the Office 2003 resource kit located at: The IT guy said that he installed this and rebooted the server, but the error persists. Anybody have any other suggestions?
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How access is supposed to open the image file?
MarkRodAuthor Commented:
I am dynamically loading the image into an ImageFrame control on my form.
Jeffrey CoachmanMIS LiasonCommented:
If the .jpg extension does not have a supported association *on the Terminal server* this can happen.
This was a common issue in Office 2003 where images were associated with a specific office application.
That's what I guessed.

This is a know issue for access:

I see 2 options

1: Ask you IT to re-install the Access

2: Add the jpeg to a activeX imageList Control and themload them from there,

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Jeffrey CoachmanMIS LiasonCommented:
Another thing to try would be to associate jpgs with the same application as bmp and gifs are associated with...
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