No one has ever complained before, but smartphones users (if they choose to) cannot sync all of their email (I know the merits of this can be debated) However I have an Sr. Executive who insists on receiveing all of her email on her Windows Nokia phone. I checked my own phone and I was set at 3 days, changed to 30 days (the most available to me) and synced without issue. However, looking online I see that some Exchange 2007 activesync users can see the "all" selection. I checked my Exchange server and on the Organizational level there is only the default activesync policy and it is set at "ALL" for both include past calendar items and past email items. I see no other policies on the server level that might override this.
Is there something else I need to do or check on the exchange server? Is this a limitation based on phone? Sr. Exec is a new hire who works remotely, I have never met her nor worked with a windows phone though I suspect that is probably not the issue as I am seeing the same thing on my Verizon Android phone.
If it helps, we are running exchange server 2007 std on Windows server 2003 std.
Any insight or suggestions? Thanks.