Failing MS Office repair and registry regrets

Frogworks
Frogworks used Ask the Experts™
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Greetings Experts,

I contacted SAGE after a customer's computer would no longer email invoices from within the application after I installed ESET on the system.  Sage support said to reinstall office but I don't have 2003 media so they said to repair Outlook. I'm having a big problem with the repair  terminates prematurely with a registry error on HKLM/Software/Microsoft/Windows/CurrentVersion/Run/....
I tried manually writing the missing keys in the registry but when I attempt to add a new key or a string I get the following error:

cannot create value error writing to the registry

I am logged in as a domain administrator and have also tried logging in as local administrator.  I have also tried to take ownership but also get errors when even attempting that.  Any ideas on how to resolve this?
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Commented:
You need to login as local admin .

Put the computer in clean boot mode and then try installing.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.
Try installing the software.

If the above steps fails then try this.

Enable windows installer in safe mode and then try installing.

Run these commands


REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"



net start msiserver

Now install the software.
Ref
http://www.symantec.com/connect/blogs/windows-installer-safe-mode


Ded9

Author

Commented:
Hi Ded9,

Thanks for your suggestions but none of them are working unfortunately.  I am unable to set the owner for the IMAIL, MAPI registry keys, thus I'm unable to repair Office 2003.  Any other suggestions?  The machine did have a rootkit which I removed with GMER several weeks ago.  I'm wondering if perhaps it did some more damage than I had originally thought to the machine.

Commented:
First uninstall Eset and restart your system.


Run combofix and reboot
http://www.bleepingcomputer.com/download/combofix/

Now try repairing office



Ded9
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Author

Commented:
Hi Ded,

I have already uninstalled ESET and run ComboFix but the problem persists, I'm unable to repair office or take ownership of the registry keys still.
Commented:
Uninstall all security software and then reboot the computer.

Install subinacl

http://www.microsoft.com/en-in/download/details.aspx?id=23510

Download this script

https://skydrive.live.com/?cid=27e6a35d1a492af7&id=27E6A35D1A492AF7!533


Save it a batch file and then run it. After running the script reboot and check.



Ded9

Author

Commented:
Just so you know Ded, your steps fixed a small part of the overall problem.  My friend a senior developer on Office for Microsoft gave me a script to run and this was what ultimately fixed the issue but I wanted to reward you for at least trying to help me, and after speaking with my friend he said your last advice would solve 99 percent of the issues, but this was that rare 1%

 :)

Commented:
Glad to know your issue is fixed :)

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