Failing MS Office repair and registry regrets

Greetings Experts,

I contacted SAGE after a customer's computer would no longer email invoices from within the application after I installed ESET on the system.  Sage support said to reinstall office but I don't have 2003 media so they said to repair Outlook. I'm having a big problem with the repair  terminates prematurely with a registry error on HKLM/Software/Microsoft/Windows/CurrentVersion/Run/....
I tried manually writing the missing keys in the registry but when I attempt to add a new key or a string I get the following error:

cannot create value error writing to the registry

I am logged in as a domain administrator and have also tried logging in as local administrator.  I have also tried to take ownership but also get errors when even attempting that.  Any ideas on how to resolve this?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You need to login as local admin .

Put the computer in clean boot mode and then try installing.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable ok and then restart the computer in normal mode.
Try installing the software.

If the above steps fails then try this.

Enable windows installer in safe mode and then try installing.

Run these commands

REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer" /VE /T REG_SZ /F /D "Service"

net start msiserver

Now install the software.

FrogworksAuthor Commented:
Hi Ded9,

Thanks for your suggestions but none of them are working unfortunately.  I am unable to set the owner for the IMAIL, MAPI registry keys, thus I'm unable to repair Office 2003.  Any other suggestions?  The machine did have a rootkit which I removed with GMER several weeks ago.  I'm wondering if perhaps it did some more damage than I had originally thought to the machine.
First uninstall Eset and restart your system.

Run combofix and reboot

Now try repairing office

Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

FrogworksAuthor Commented:
Hi Ded,

I have already uninstalled ESET and run ComboFix but the problem persists, I'm unable to repair office or take ownership of the registry keys still.
Uninstall all security software and then reboot the computer.

Install subinacl

Download this script!533

Save it a batch file and then run it. After running the script reboot and check.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
FrogworksAuthor Commented:
Just so you know Ded, your steps fixed a small part of the overall problem.  My friend a senior developer on Office for Microsoft gave me a script to run and this was what ultimately fixed the issue but I wanted to reward you for at least trying to help me, and after speaking with my friend he said your last advice would solve 99 percent of the issues, but this was that rare 1%

Glad to know your issue is fixed :)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Legacy OS

From novice to tech pro — start learning today.