Mail Not Being Received in Multiple Outlook accounts at the Same Time
Hi;
A client had someone setup a domain and mail account for them on siteground.
The primary mail address is used on multiple installations of Outlook in their office. All installations are set to leave a copy of the mail on the server, however, most times everyone does not get a copy of all mails. Everyone gets mail at some point but not the same mail.
They have confirmed that there is no other installation and all are set to leave a copy on the server.
Any idea why this is happening?
A client had someone setup a domain and mail account for them on siteground.
The primary mail address is used on multiple installations of Outlook in their office. All installations are set to leave a copy of the mail on the server, however, most times everyone does not get a copy of all mails. Everyone gets mail at some point but not the same mail.
They have confirmed that there is no other installation and all are set to leave a copy on the server.
Any idea why this is happening?
ASKER
Will try today and revert.
ASKER
Still no success
Everyone gets mail at some point but not the same mail.
What are the differences in the received e-mails?
ASKER CERTIFIED SOLUTION
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ASKER
The mail host was changed and the problem seems to have been resolved
I can only assume that they are no longer in touch with this person.
How can we be sure what this person did?
My recommendation?
Change account password(s) and chaneg all "known" clients accordingly.
If the problem goes away, you'll know there was another client out their somewhere. You'll find out who they are when the call with a password error...