bbimis
asked on
outlook 2010 (home and business 32bit) keeps crashing
Running a windows 7 32 bit machine with office 2010 Home and Business. I keep getting the following issue. I ran a repair on office but it still does the same thing. I also deleted the user account profile and made a new one on the computer. Still get the same issue:
Faulting application name: OUTLOOK.EXE, version: 14.0.7105.5000, time stamp: 0x51e84e55
Faulting module name: ieframe.dll, version: 10.0.9200.16686, time stamp: 0x52059132
Exception code: 0xc0000005
Fault offset: 0x0003151a
Faulting process id: 0xfe4
Faulting application start time: 0x01ceba1f598adf66
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\ieframe.dll
Report Id: 31690a6e-2774-11e3-85a9-1803733a0888
ieframe.dll is actually Internet Explorer.
I would try doing a SFC /scannow at an elevated command prompt.
Then re-install IE if that doesn't wok. What version of IE?
could also be caused by Malware, make sure your AV is up to date and possibly even do a full scan of an updated Malwarebytes.
I would try doing a SFC /scannow at an elevated command prompt.
Then re-install IE if that doesn't wok. What version of IE?
could also be caused by Malware, make sure your AV is up to date and possibly even do a full scan of an updated Malwarebytes.
PJAM is absolutely correct. The .dll is referencing IE and that could be part of the issue. If you have IE10, all Windows and Office updates after uninstalling Office, cleaning the registry and re-installing, the action should register all needed .dll's.
I just wanted to keep it simple. :) Good info from PJAM also.
-Esteban
I just wanted to keep it simple. :) Good info from PJAM also.
-Esteban
ASKER
thanks
ASKER
Okay i have ran malware bytes it has showed up clean. I also took an uninstalled office and reinstalled office.. I have even cleaned the registry with eusing registry cleaner.
Not sure what else to do. I keep getting the same error as originally posted.
Thanks!
Not sure what else to do. I keep getting the same error as originally posted.
Thanks!
Why is it closed?
See if you can re-open until fixed.
IE 10, 9 or 8?
Did you try a re-install of whatever version you have?
See if you can re-open until fixed.
IE 10, 9 or 8?
Did you try a re-install of whatever version you have?
ASKER
closed cause it didn't happen for a couple of days then happened again.
anyway ie 10.
yes rolled back to 9 then installed ie10 again.
anyway ie 10.
yes rolled back to 9 then installed ie10 again.
That did not help?
I have Windows 7 Enterprise 64-buit and use IE 8 and Firefox 24, actually prefer FF.
something else you can do in IE is a reset.
In IE 8 it is Tools\Internet Options\Advanced and then the Reset button near the bottom, fixes a lot of IE issues.
I have Windows 7 Enterprise 64-buit and use IE 8 and Firefox 24, actually prefer FF.
something else you can do in IE is a reset.
In IE 8 it is Tools\Internet Options\Advanced and then the Reset button near the bottom, fixes a lot of IE issues.
ASKER
I have already reset it twice actually.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
problem solved
Once you clean the registry, do a clean installation.
Let's try there first. Something conservative.