Recently we have introduced helpdesk trouble ticketing system for all internal employees, but the isssue is some of the users are getting emails in their junk email folder. And for few users email is going to inbox and sometimes in outlook junk folder. Problem details:
1. Few uses are receiving email in their junk email folder from the address(email@example.com)
2. Few users are receiving email in their inbox but some times in their outlook junk email folder.
What could be done in the exchange environment to prevent email going to junk email from the address firstname.lastname@example.org . Apprecaite any link to attend the issue with the steps detail. In our environment, we are using exchange 2010 with CAS/HUB/Mailbox/Edge servers, and outlook 2010